The reviews of Beverly Hills BMW showcase a dealership that frequently impresses its clients with the quality of its customer service, the professionalism of the sales staff, and the overall purchasing experience. The sales representatives, particularly Ashkan, Saleh, Ara, Neda, Romeo, and Ruby, receive high praise for their dedication, knowledgeable assistance, and the ease with which they facilitate the car buying and service process. Patrons feel respected and valued, with special mention of the consideration shown to women customers. However, there are concerns regarding post-purchase support, such as the specifics of the Perma Plate coverage which seem to have been misrepresented, leading to customer dissatisfaction. Additionally, the service department's failure to deliver promised services, such Eas a car wash after maintenance, reflects negatively on the dealership's reliability and attention to detail.
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What Customers Are Saying About Beverly Hills Bmw?
very good experience
amazing experience
smooth and seamless process
very kind and helpful
answered all my questions
knew exactly what we were looking for
super responsive and friendly
exceptional service
energetically speaking - high vibrational
smart, thoughtful, helpful
This is unacceptable
Trustguide uses AI to extract key phrases from reviews about Beverly Hills Bmw and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 80% of Beverly Hills Bmw's customers had a positive experience.
Positive
80%
Neutral
10%
Negative
10%
Beverly Hills Bmw Ratings
5
As of Based on 2982 revies as of Jul 16, 2024
Beverly Hills Bmw Score
80%
As of Based on 2982 revies as of Jul 16, 2024
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Customer Reviews
As of Jul 16, 2024, 2982 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Beverly Hills Bmw's publicly available reviews View source
Gagik A rated Beverly Hills Bmw5 stars
2 months ago
I had a very good experience at BMW of Beverly Hills my salesman Ashkan was very nice and did everything in his power to make sure I was happy and to get the deal done none of these other dealers were willing to work with me at all. I was impressed with Ashkan's professionalism and dedication. He went above and beyond to find the perfect car for me. Not only did he listen to my preferences, but he also provided valuable insights and recommendations. Ashkan made the entire car buying process smooth and hassle-free. I highly recommend him and BMW of Beverly Hills to anyone in search of a great car buying experience.
Mohamed Ali Ayache rated Beverly Hills Bmw5 stars
a month ago
I had an amazing experience purchasing my first BMW at BMW of Beverly Hills. My salesman was Saleh and he was very helpful throughout the process. Saleh is very knowledgeable about every car. He has such a positive attitude and has great energy! If you guys ever go to shop for a BMW ask for Saleh. Im glad to have purchased my first BMW at this dealership.
Chris Ozs rated Beverly Hills Bmw5 stars
a month ago
My experience at Beverly Hills BMW was excellent. Thanks to ARA, it was a smooth and seamless process. I never felt rushed once. He was very kind and helpful, and most importantly he was INFORMATIVE. Ara made sure that I got to check out every car available, and properly made my mind up. This is what car shopping should truly be like. Hands down Ara gave me the best car purchasing experience I have ever had.
Frequently Asked Questions About Beverly Hills Bmw
Can I trust the sales team at Beverly Hills BMW to be transparent about additional product offerings?
There have been both positive and negative experiences regarding transparency. Customers are advised to ensure clear documentation and thorough explanation of products and services before finalizing the purchase to avoid misunderstandings.
Are the sales representatives at Beverly Hills BMW helpful and knowledgeable?
The majority of customers have reported sales representatives to be extremely helpful, knowledgeable, and dedicated, providing a personalized and smooth car purchasing experience.
Does Beverly Hills BMW follow through on service promises, such as a car wash after maintenance?
There have been reports of the service department failing to provide promised services like a car wash. It is recommended to discuss all service expectations with your advisor upfront for clarification.
Beverly Hills BMW gives you access to the most exciting luxury BMW vehicles on the market, along with a friendly staff of BMW experts and an innovative way to buy. From our state-of-the-art showroom in LA to our extensive online inventory, we give you the tools to take charge as you shop for a new BMW or used car. You can even build and order your dream BMW at our Customization Center! Our vehicles are sold at a transparent Sonic Price; we do the research so you can spend less and drive more in Los Angeles. Our Product Specialists - experts in all things BMW, including M Performance vehicles and BMW EVs - are here to assist. Our team is fluent in Spanish, Mandarin, Farsi, Tagalog, and English - everyone is welcome at Beverly Hills BMW.
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Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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