An analysis of customer reviews for Faulkner Hyundai Philadelphia reveals a mixed overall company reputation. Notably, several customers commend the dealership for excellent customer service, transparent pricing, and professional staff. Employees like Kat, John, Dell Taylor, Zach, Joe, and Will are praised for their helpfulness and efficiency. The dealership's capacity to offer fair trade-ins, assist in setting up vehicle features, and provide educational experiences for new car owners are cited as markers of a positive customer experience. However, there are instances where the service falls short, such as long wait times for service appointments, unresponsive service area communication, and potential issues with transparency concerning vehicle conditions, particularly relating to accident history. These negative experiences, while less frequent, have the potential to overshadow the positive aspects of the dealership's service offerings and could impact its reputation over time.
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very kind to her
Great experience leasing
your car is in great hands
very helpful and great at following up
best experience I've had
AMAZING SERVICE TOO
Time is money. 0 rating
don’t ever pick up the phones
we left the dealership without looking further
I feel like I’ve been robbed
wasn’t a pleasant experience
