East Dallas Veterinary Clinic Reviews

Our experience and customer service has dwindled since our initial visit almost a year ago. We were moving in the area so changed our vet care for both our dogs. Our first visit was great, but during that appointment we asked about a bump on our dogs lip. The vet told us oh it’s nothing to worry about, but if you want to get it removed you can. Fast forward, we’ve been in for grooming sessions, other visits, etc. There is a huge downfall in customer service, a lot of the times the phones don’t work. When we do talk to the front desk the customer service isn’t always great; the staff makes you feel like you’re bothering them when in reality we don’t want to be on the phone any longer than you. Now the final straw was just recently the bump that was on our dogs lip from the first appt grew within a short time span. We got it removed and it came back cancerous. We were recommended to an oncologist which we appreciate, but when we called back following that to ask additional questions or even referrals and to speak to our dogs vet, we never got a call of follow up. We had to call back to see if she was able to answer our question and the front desk staff relayed a message to us that the vet was uncomfortable…. Needless to say that was VERY off putting, and our final straw. We did our own research and found an awesome vet that will work closely to the oncologist!! The customer service has been a dramatic change from constant communication, empathy, and care. If you want someone to really hear you and go the extra mile with your fur babies this may not be the location. This is better fit for quick exams and vaccinations.

Scheduling was a breeze! Judy took my call and set me up with an appointment. It’s a nice, cozy clinic for all pets. Staff members are really nice and helpful! They show such joy to each and everyone of their patients. Doctor answered all my questions and concerns. Definitely sticking with them for all my dog Saturns needs!