Read East Dallas Veterinary Clinic 776 Reviews Summary 2025

Amber Lovelady rated East Dallas Veterinary Clinic 1 stars

3 weeks ago

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Do not go to this vet if you care about an intentional experience with a vet. They are a decent budget vet, but expect inconsistent custom service and undelivered promised. I took my senior dog for his annual visit and had a less than satisfactory experience. I paid 190 dollars for his vaccines, some medicine for his paws, and for a 3-5 minute conversation with the vet. When I expressed my concern regarding the quick "annual physical," instead of really listening to me and my concerns, my experience was challenged. The front desk wanted to see how my story measured up against the vet tech who was new instead of just wanting to just remedy my experience. I was made so uncomfortable that I simply paid and left - planning to just find a new vet who could provide me a better experience. The following week, someone called to see if my questions had been answered - not even calling to address the issues at my visit. Instead, only when I told them that I was looking for another vet was my concern addressed. I was promised that the head vet would call me within a few days to address my questions. Did I get a call? No. I got an email that looked like some tech just rewrote what the vet verbalized to write. Nothing was personalized, my experience was not addressed, and instead I was yet again not given the opportunity to have an meaningful conversation with a vet.

Will House Walker rated East Dallas Veterinary Clinic 1 stars

3 weeks ago

Our experience and customer service has dwindled since our initial visit almost a year ago. We were moving in the area so changed our vet care for both our dogs. Our first visit was great, but during that appointment we asked about a bump on our dogs lip. The vet told us oh it’s nothing to worry about, but if you want to get it removed you can. Fast forward, we’ve been in for grooming sessions, other visits, etc. There is a huge downfall in customer service, a lot of the times the phones don’t work. When we do talk to the front desk the customer service isn’t always great; the staff makes you feel like you’re bothering them when in reality we don’t want to be on the phone any longer than you. Now the final straw was just recently the bump that was on our dogs lip from the first appt grew within a short time span. We got it removed and it came back cancerous. We were recommended to an oncologist which we appreciate, but when we called back following that to ask additional questions or even referrals and to speak to our dogs vet, we never got a call of follow up. We had to call back to see if she was able to answer our question and the front desk staff relayed a message to us that the vet was uncomfortable…. Needless to say that was VERY off putting, and our final straw. We did our own research and found an awesome vet that will work closely to the oncologist!! The customer service has been a dramatic change from constant communication, empathy, and care. If you want someone to really hear you and go the extra mile with your fur babies this may not be the location. This is better fit for quick exams and vaccinations.

Amparo Reyes rated East Dallas Veterinary Clinic 1 stars

3 weeks ago

Scheduling was a breeze! Judy took my call and set me up with an appointment. It’s a nice, cozy clinic for all pets. Staff members are really nice and helpful! They show such joy to each and everyone of their patients. Doctor answered all my questions and concerns. Definitely sticking with them for all my dog Saturns needs!