Dumbo Moving And Storage Reviews

I've left only a handful of business reviews in my life, and my review for Dumbo Moving will likely be the worst one I'll ever write. In fact, if I can give them negative stars, I would. After getting a recommendation from someone, I called Dumbo to move us from a very large house in CT to a 3 bedroom apartment on the UWS. I was given a quote over the phone and I hired them. Because we were closing on the sale our house and also had very strict guidelines about when we were permitted to move into our apartment building, I made a clear point that timing was crucial. The movers showed up FIVE hours late to my house to begin packing the truck. They were not apologetic at all. When they began wasting valuable time by counting and placing numbered stickers on each box, I became irritated about time being crucial. The foreman did not care. It became very clear to me that all that Dumbo cares about is upcharging to make more money over their initial quote at every opportunity they can. It became apparent after just 1 hour that the truck that they brought was not even close to being large enough for our belongings. It was full and I told the movers that they needed to move the rest of our things to my garage since our house was being sold the next day and I could not leave it furnished. They complained and whined about it, but finally moved the rest to the garage. By this time, it was late afternoon, and we needed to be in the city and moved in within an hour. Impossible after them showing up late and wasting time at my house. My wife and I drove to NYC, and then the guys disappeared for hours with the truck and our things. What they were doing, I'll never know, but I had to pay the doormen and porters in our new apartment hundreds of dollars out of my pocket to allow us to move in late and to work overtime. Finally Dumbo shows up with half of our stuff, again no apologies. When the men realize that certain items will not fit in the elevator, they flat out refuse to walk them up the stairs. They left our couch and bookshelf in the basement of the building. Hours later, and years off my life they complete bringing the other items up. I ended up paying a porter to carry the other furniture up the stairs with me. On and off the phone with Dumbo office 10x, and they agree to send another truck back the next morning to pickup the rest of my things - but only after I agree to give them another $1750. What choice do I have? My house was being sold that day! F'ing robbery and Dumbo knew it. They make you sign a disclosure that says that you will not dispute any credit card charges with them. The same moving guys show up and pack the rest of our things and deliver them to NYC. They are rude, ungrateful and miserable people. Moving out of a home after 15 years is stressful enough, but dealing with this company put me over the edge. I WILL NEVER USE THIS COMPANY AGAIN. STAY FAR AWAY FROM THEM!!!