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Crosstown Spitalfields
Crosstown Spitalfields

Crosstown Spitalfields Reviews Summary

Food Trucks | London

What do customers say about Crosstown Spitalfields?

As of Jan 09, 2024, 95 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
95
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Crosstown Spitalfields's customer reviews analysis

Crosstown Spitalfields (Food Truck) has garnered a diverse range of customer reviews, reflecting on both the quality of their products and customer service experience. A primary highlight across feedback indicates that the doughnuts, particularly the vegan options, are well-received with the vegan cinnamon roll being singled out for specific praise. Customers are appreciative of the wide variety of flavors and find the presentation of the doughnuts appealing. Furthermore, the customer service is often described as exemplary, with staff going the extra mile to accommodate and educate customers about their selections. However, there have been instances where the freshness of the doughnuts comes into question, suggesting a possible inconsistency in product quality. While some patrons find the products to be rich and delectable, others have had experiences of doughnuts being dry or not as fresh as expected. Price is also a recurring factor; while some customers are content with the value for money given the location and quality, others have considered the offerings slightly overpriced, particularly if the freshness is not perceived to be up to par.

Positive Feedback

Customer feedback emphasizes several significant positive aspects of Crosstown Spitalfields. The variety and quality of flavors, especially the vegan range, are frequently commended. The vegan cinnamon roll, alongside other vegan options, are often highlighted for their taste, with some customers unable to distinguish them from non-vegan alternatives. Beyond product quality, customer service is another critical area of strength for the food truck. Staff members are reported to be not only friendly but also attentive and informative, and willing to take the time to explain different products. Additionally, instances of staff going above and beyond in service to assist customers with packaging and convenience exemplify the establishment's commitment to customer satisfaction. The aesthetics of the donuts, their beautiful presentation, and the general pleasantness of the staff contribute positively to the consumer experience, reinforcing the food truck's reputation as a welcoming and high-standard sweet treat destination.

Concerns and Threads

While Crosstown Spitalfields tends to receive favorable reviews, there are notable areas of criticism. A recurrent theme in the negative feedback is the question of freshness, with some customers expressing dissatisfaction with the donuts not seeming to be baked on the same day. The perception of value for money is also sometimes challenged by customers who find the prices a bit steep, particularly if the products purchased are perceived as less than completely fresh. Inconsistency in the product experience is evident, as a minority of customers experienced doughnuts that felt dry or underwhelming in comparison to the expectations set by other customer reviews or the brand's reputation. These concerns, particularly related to the freshness and consistency of the doughnuts, could potentially detract from the overall positive image projected by the company.

Frequently asked questions about Crosstown Spitalfields

Do Crosstown Spitalfields doughnuts come in vegan options?

Yes, Crosstown Spitalfields offers a variety of vegan doughnuts, which are highly praised by customers, including their popular vegan cinnamon roll.

What should I expect to pay for a doughnut from Crosstown Spitalfields?

The price of a doughnut from Crosstown Spitalfields is around £5 each, which some customers feel is justified by the quality and location, although others find it slightly high.

Does Crosstown Spitalfields guarantee fresh doughnuts every day?

While many customers enjoy the quality of the doughnuts, there have been mixed reviews regarding the freshness, with some suggesting they were not baked on the same day. The company's reputation suggests high standards, but there may be occasional inconsistencies.

Recent customer reviews and testimonials for Crosstown Spitalfields

Crosstown Spitalfields
Harald B
4-Star
5 months ago
Great donuts, wish they could have been more fresh. Tried a cinnamon + sugar donut and dark chocolate fudge donut. The cinnamon donut was decidedly the best one, can recommend. It got the feeling that these were not baked today, which would be nice at the price of about 5£ each.
Crosstown Spitalfields
Danielle Lloyd
4-Star
5 years ago
Delectable donuts 👌🏼 they're all so beautifully presented as well. Quite rich, so halving one with somebody else is actually perfect. They also have a wide selection of amazing flavours.
Crosstown Spitalfields
Georgina T
4-Star
a year ago
Superb customer service by the gentleman who served me today. Ordered a premium box of 12 doughnuts to pick up and the box it was packed in a rather large box that would be awkward to carry and they didn't have bags for the size. He kindly offered to repack them into two small boxes that would fit into a paper bag so that I would be able to carry them. Small gestures like this go a really long way. Thank you for a great customer experience. And the doughnuts were great too 😊
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
95
reviews
Excellent
Good
Average
Fair
Poor

About Crosstown Spitalfields

Food Trucks

Crosstown is a scratch bakery, specialising in sourdough doughnuts, small-batch ice cream, handmade cookies, extraordinary chocolate, and specialty coffee. They’re on a mission to satisfy the tastebuds of the UK, with a commitment to craft, Crosstown use high quality, well sourced ingredients, creating innovative flavours, with a seasonal palate.

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