Crash Champions Collision Repair Division Reviews

I recently had my vehicle repaired here, and while the overall experience had its ups and downs, there are a few key points to highlight. Firstly, the repair itself took significantly longer than initially estimated. The expected finish date was pushed back by almost a week, which was quite inconvenient. Time management and meeting deadlines appear to be areas that need improvement. However, I understand that factors such as parts supplier delays or other unforeseen circumstances can be out of their control. On the positive side, the customer service was satisfactory. Whenever I called for an update, my calls were answered promptly, and I received detailed explanations about the current status of the repair. This level of communication was appreciated and provided some reassurance during the process. One noteworthy aspect is that the shop works directly with insurance companies. They handled the claim process smoothly and efficiently, which made the entire ordeal much less stressful. Regarding workmanship, it was above average. The paint job was excellent, with a 100% match to the rest of the car. There were some minor gapping issues, but they were not very noticeable unless specifically pointed out. Additionally, they saved my aftermarket body parts (which were not damaged) and reinstalled them after the repairs just like how I had them initially installed. In summary, while the extended repair time was a major drawback, the customer service, hassle-free insurance handling, and quality of work were commendable. Overall, I would give them 4.5-4.6 stars and hope they can work on their timelines to provide a more reliable service in the future.

Everyone I worked with at Crash Champions was incredibly helpful. From the tow truck driver to the front desk, and repair team, everyone was kind and helpful. I can't speak to the price as I worked through my insurance, but I can't speak highly enough about the team that helped me. They called every other day with updates and the repair team walked me around my entire vehicle helping me understand damages. They even helped me carry things from my car to my rental!