Chicago, IL
Car Body Shops
Crash Champions Collision Repair
Crash Champions Collision Repair

Crash Champions Collision Repair Reviews Summary

Rated 4.6 Star based on 564 Reviews

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Overall Rating
Published on
February 9, 2024
Last updated
March 13, 2024

What do customers think about Crash Champions Collision Repair?

The reviews of Crash Champions Collision Repair present a mixed perspective on the company's reputation and customer experience. There is an evident disparity in customer satisfaction, with some clients experiencing exceptional service and others facing considerable challenges. Clients who were content with their interactions highlighted the empathy during initial contact, meticulous craftsmanship, regular updates on repair progress, prompt service, professional customer service, and even complimentary car cleaning. However, the critiques detail significant communication breakdowns, especially with nearing completion, along with unmet promises regarding repair timelines, substandard quality of repairs, further damage to vehicles, and a perceived negligence in resolving issues despite the mentioned lifetime warranty. These contrasting experiences reflect inconsistencies in service delivery and raise concerns about quality control and customer service protocols within the company.

Positive Feedback

Positive reflections of Crash Champions Collision Repair indicate that when the company performs well, it does so notably. Customers have praised the compassionate and empathetic interaction they had, especially during the initial distressing phases post-accident. The professionalism of staff members, such as the thoroughness and the proactive nature of communication provided by the customer service representatives, was frequently lauded. The delivery of updates contributed to customers feeling at ease during the repair process. Compliments were also directed at the quality of the repairs, with clients affirming that their vehicles were restored to a condition that exceeded expectations. Quick turnaround times and the performance of additional services, such as cleaning the vehicle at no extra charge, contributed to customer delight.

Concerns and Threads

On the negative side, a number of customers reported experiences that severely tarnished the reputation of Crash Champions Collision Repair. The grievances were mainly centered around poor communication, especially as the repair process approached completion, leading to frustration and inconvenience. Delays in repair completion, exceeding initial time estimates by months, were a recurring theme. Several customers reported their cars receiving additional damage while under the care of the shop, along with shoddy repair work that included misaligned parts and poor paint jobs necessitating return visits. The perceived lack of urgency and accountability by the shop was recurrent, a sentiment underscored by what customers felt was a dismissive response to their concerns.

Frequently asked questions about Crash Champions Collision Repair

What can I expect in terms of customer service when working with Crash Champions Collision Repair?

Customer experiences vary significantly. While some customers report excellent customer service, including empathy, detailed updates, and professional conduct, others have faced significant issues with communication, especially regarding repair updates and final stages of workmanship.

Are there any guarantees for the quality of repairs at Crash Champions Collision Repair?

The company mentions a lifetime warranty for repairs, which suggests that if there are any issues with the repair work, the customer can return the vehicle for rectification. However, this does not seem to always alleviate the inconvenience for customers who have to make return visits.

How does Crash Champions Collision Repair handle additional damages occurred during repairs?

Some customers have reported receiving their vehicle with additional damages post-repair. While the company offers a lifetime warranty, customers have indicated that the resolution process has been unsatisfactory and sometimes led to further inconveniences.

What are customers saying about Crash Champions Collision Repair

Crash Champions Collision Repair
Mariely Santisteban
2 weeks ago
I am incredibly grateful for the experience I had with the Crash champions team during my recent car accident. From the very first interaction, the kindness and empathy displayed by the lady on the phone were truly remarkable. She was well-informed and understanding of the stressful situation I was going through. The team's consistent follow-up and regular updates on the progress of my car's repairs were immensely helpful. It provided me with a sense of ease and confidence, knowing exactly what was happening every step of the way. This level of communication was truly invaluable. I must also commend the team on their craftsmanship. My car looks better than ever, as if it were brand new. The attention to detail and dedication to delivering exceptional results are truly commendable. Words cannot express how grateful I am to all of you for the incredible job you do. Your outstanding work not only restored my car but also allowed me to navigate through a challenging few weeks with ease. I would highly recommend your location to anyone without hesitation. Although I hope to not require your services again anytime soon, I will definitely return if the need arises. Thank you all for making it possible for me to enjoy the rest of the holidays despite the unfortunate car accident.
Crash Champions Collision Repair
2 months ago
PLEASE AVOID THIS SHOP!!! I entrusted them with my car, expecting professional and timely service. Unfortunately, what I encountered was only a series of unmet promises and a baffling lack of urgency. Over the course of 5+ months, I have been given multiple completion dates, each passing without any progress on my car. Each time I call, I am met with excuses and yet another false promise. This continuous cycle of delays and lack of communication is not only frustrating but also an inconvenience on my family and I. I understand that unexpected issues can arise in automotive repair, but the consistent lack of transparency and accountability from Crash Champions is unacceptable. The failure to prioritize my vehicle’s repair, even after repeated follow-ups, questions their commitment to customer service and satisfaction. Therefore, I advice people to avoid this repair shop at all costs! The quality of service I’ve received thus far has been below standard, marked by a disheartening disregard for customer time and trust. To this day, I’m still waiting for my vehicle to be repaired.
Crash Champions Collision Repair
Tracee O
a week ago
They did an amazing job repairing the damage to my range rover. However, the communication was my biggest issue with this company. Initially, communication was very consistent. But towards the last week of them having my vehicle, i was calling and trying to chase down the latest update. Overall, they do great work. But communication with the customer could be better.
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About Crash Champions Collision Repair

Car Body Shops

We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified professionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.