Maaco Auto Body Shop & Painting Reviews

The overall sentiment toward Maaco's car body shop services is generally positive, with reviewers frequently highlighting high-quality repairs, knowledgeable staff, and management by name (notably Pedro and Mr. Toro). Many customers were satisfied with the appearance of their repaired or repainted vehicles and appreciated extra touches like headlight cleaning. However, criticism is present regarding overcharging, miscommunications about costs or timelines, and inconsistent results on complex paintwork jobs.

Common themes in the reviews include praise for professional and friendly customer interactions, quick turnaround on repairs once parts arrive, and competitive pricing compared to other shops. Several customers note smooth experiences from quote to completion, especially citing location managers who take a proactive role. Negative experiences, meanwhile, center on perceived overcharging, paint color mismatches, or incomplete work, with some customers feeling their concerns were not adequately addressed.

Overall, Maaco's car body shop maintains a solid reputation for affordability and efficient work, particularly when supported by attentive management and clear communication. Despite a few notable service failures, most reviewers in this region describe positive outcomes—suggesting Maaco is a reliable option for car body work and paint repair, especially when expectations are thoroughly discussed up front.

Maaco is a car body shop specializing in automotive body repairs and paintwork. The company provides services such as dent removal, scratch repair, rust treatment, bumper repair, and complete or partial car painting for individual car owners. Most services are delivered in-person at local workshop locations.

Maaco operates through a physical service center model, where customers receive estimates, drop off their vehicles, and have repairs completed within agreed timeframes. Service processes typically involve inspection, quoting, scheduling, and follow-up, often overseen by on-site managers. Staff handle both technical repairs and customer communication directly.