AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
AutoProtect (MBI) Limited logo

AutoProtect (MBI) Limited Reviews

Rated 2.9 based on 1298 Reviews

Warwick House, Roydon Rd, Harlow CM19 5DY

Car Body Shops Harlow

Published on
August 5, 2025
Last updated
August 5, 2025

Reviews Summary

Overall sentiment toward Auto Protect Shine in car repair and bodywork services is mixed, with notable polarization between praise for in-person repairs and dissatisfaction with warranty or insurance-related claims. Reviewers frequently highlight professionalism, technical expertise, and strong workmanship in direct repair experiences, mentioning timely, high-quality outcomes and attentive staff. Conversely, warranty and insurance claim handling receives critical feedback, with customers expressing frustration over communication lapses and denied or mishandled claims.

The most prominent positive theme is the skilled and friendly approach of repair technicians, who are described as informative, efficient, and detail-oriented in both on-site repairs and communication. Customers who received bodywork services often mention specific positive experiences, such as flawless finishes, transparent processes, and reliability. Negative feedback is sharply clustered around insurance processes, with customers complaining about unclear policy terms, slow or unhelpful claims responses, and unmet coverage expectations.

Auto Protect Shine achieves a robust reputation for hands-on car repair and cosmetic work but faces reputational challenges concerning warranty and GAP insurance operations. In the automotive services sector, particularly among repair customers, trust is high due to consistent technical delivery; however, reviews caution others regarding insurance and claims aspects, especially in the broader UK region.
Read more

What Customers Are Saying About AutoProtect (MBI) Limited?

done a brilliant job

couldn’t be more pleased

quality of the work was outstanding

Professional service from start to finish

instant response, claim approved

Friendly Engineer sanded out scratches

Looked good once finished

generally pleased with service

very efficient service

very helpful and knowledgeable

Trustguide extracts key phrases from reviews about AutoProtect (MBI) Limited and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of AutoProtect (MBI) Limited's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

AutoProtect (MBI) Limited Ratings

5

As of Based on 1298 revies as of Aug 05, 2025

AutoProtect (MBI) Limited Score

50%

As of Based on 1298 revies as of Aug 05, 2025

Got a busrning question about AutoProtect (MBI) Limited?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Aug 05, 2025, 1298 customers have reviewed this business and rated it 2.9 Star out of 5. Trustguide conducted an in-depth analysis of AutoProtect (MBI) Limited's publicly available reviews View source

Stephen Grieve rated AutoProtect (MBI) Limited 5 stars
2 months ago
The guy who repaired my car was so nice. He was professional. Polite and most importantly he done a brilliant job. 2nd time using this company and would only use them again. (Hopefully never need to 😆) but yeah im very happy with their service. 10/10
Kate Woodruffe rated AutoProtect (MBI) Limited 5 stars
a week ago
I recently took my Skoda Octavia to the Auto Protect Shine network for some bodywork paint repairs, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the technician was polite, friendly, and incredibly informative. He walked me through the work that needed to be done, explained everything clearly, and answered all my questions with patience and professionalism. It’s rare to find someone so knowledgeable who also takes the time to make you feel comfortable and confident in the process. The quality of the work was outstanding, the finish was flawless and the car looked as good as new. You can tell they genuinely care about the details and take pride in what they do. I wouldn’t hesitate to recommend Auto Protect Shine to anyone needing high quality bodywork. Their service was efficient, transparent, and delivered with a personal touch. An excellent experience from start to finish!
Dean Scambler rated AutoProtect (MBI) Limited 5 stars
a week ago
Excellent repair work! The damage on my car is now completely invisible - you'd never know it was there. The engineer did a perfect job and clearly knows what he's doing. Professional service from start to finish. Highly recommended!

Frequently Asked Questions About AutoProtect (MBI) Limited

How is the quality of bodywork repair provided by Auto Protect Shine?

Several reviews specifically mention high-quality repairs, with technicians praised for making damage completely invisible and delivering flawless finishes. Customers frequently express satisfaction with both the technical skill and the care taken to ensure good results.

How does Auto Protect Shine handle warranty or insurance claims?

Feedback indicates frequent issues with claim processing, including delays, ambiguous coverage terms, denied claims, and unclear communication. Several reviewers recommend carefully checking policy details before purchase to understand what is actually covered.

Do Auto Protect Shine technicians arrive on time for appointments?

According to recent customer reviews, technicians generally arrive promptly and maintain clear communication prior to visiting your location. Some customers note being informed of technician arrival and updates on schedule changes.

About AutoProtect (MBI) Limited

Car Body Shops
Auto Protect Shine provides car bodywork repair, paint restoration, and cosmetic damage solutions, servicing customers in person through a mobile engineer network. The company also offers automotive warranty and insurance policies, such as extended warranties and GAP insurance, through partnerships with dealerships and direct sales channels.

Its operational model involves dispatching technicians to customer locations for repairs, handling appointment bookings and communication via phone and digital channels. Warranty and insurance claims are managed through internal teams and external partners, adhering to policy terms, with communication and claims approval processes forming key parts of the company's workflow.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
15541054566788830731
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.