Costa Reviews
Rated 2.2 based on 2192 Reviews
Cafes in New York
New York, NY
Published on
January 18, 2024
Last updated
July 10, 2025
The collected customer reviews of Costa present a nuanced picture of the company's reputation and overall customer experience. While there are instances of commendable customer service, with staff going out of their way to make visits memorable, particularly for young patrons, there is a recurring theme of certain branches failing to meet standards. Common complaints include dirty premises, poor quality and inconsistency of coffee, lack of available resources like menus or cups, and issues with interior design that detract from a comfortable ambiance. The feedback suggests a discrepancy in performance across different locations, with some excelling and creating positive experiences, while others struggle with basic service elements such as order accuracy and cleanliness. This inconsistency appears to be impacting the company's reputation negatively, overshadowing the positive aspects highlighted in some individual experiences.
Customer reviews indicate variability in the quality across Costa locations. While some branches receive praise for their coffee and food, particularly the new offerings since partnering with M&S, others have been criticized for inconsistent coffee quality and unpleasant food experiences.
There have been multiple complaints regarding cleanliness and operational inefficiencies, such as lack of cups and poor interior design. Customers are advised to reach out to Costa's customer service, though it's worth noting some have found this process to be difficult. It is recommended to check recent reviews for specific locations to gauge current conditions.
If you encounter an issue with your order, the first step is to address it with the staff at the location immediately. If the issue is not resolved to your satisfaction, you can attempt to contact Costa through their customer service channels, although some customers have reported challenges with this method.
