Costa Reviews

Does Costa have a consistent quality of coffee and food items across all locations?

Customer reviews indicate variability in the quality across Costa locations. While some branches receive praise for their coffee and food, particularly the new offerings since partnering with M&S, others have been criticized for inconsistent coffee quality and unpleasant food experiences.

How does Costa address cleanliness and operational issues in their stores?

There have been multiple complaints regarding cleanliness and operational inefficiencies, such as lack of cups and poor interior design. Customers are advised to reach out to Costa's customer service, though it's worth noting some have found this process to be difficult. It is recommended to check recent reviews for specific locations to gauge current conditions.

What should I do if there is a problem with my order at Costa?

If you encounter an issue with your order, the first step is to address it with the staff at the location immediately. If the issue is not resolved to your satisfaction, you can attempt to contact Costa through their customer service channels, although some customers have reported challenges with this method.