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Chicago Property Services, Inc

Chicago Property Services, Inc Reviews Summary

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Property Management | Chicago, IL

3634 W Wrightwood Ave, Chicago, IL 60647, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Chicago Property Services, Inc?

As of Mar 13, 2024, 87 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Chicago Property Services, Inc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 27, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Chicago Property Services, Inc's customers had a positive experience.

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Chicago Property Services, Inc's customer reviews analysis

Chicago Property Services, Inc. appears to have a polarizing reputation based on the reviews. On the positive side, many clients commend the company for its professionalism, efficiency, and quality of service, particularly in areas of customer service, maintenance, and property management. Clients appreciate the company's responsiveness, transparency, and open communication, as well as the cost-effective solutions provided for renovations. However, on the negative side, there are substantive concerns expressed by some clients including delinquency in financial reporting, poor responsiveness to client inquiries, billing issues, staff turnover, and challenges with their internal communication platform. The contrast in feedback suggests varying experiences among clients, with some expressing high satisfaction and others indicating significant dissatisfaction which could reflect inconsistency in service quality or differences in individual client management.

Positive Feedback

Positive feedback for Chicago Property Services, Inc. highlights several aspects that contribute favorably to their reputation. Clients who are satisfied with the service emphasize the company's exceptional customer service, with staff members being described as friendly, knowledgeable, and eager to exceed client expectations. Prompt responses to inquiries and a proactive approach to property management issues, such as maintenance and repairs, are also well-regarded. Clients feel that their investments are in capable hands due to the skilled property management team. Furthermore, some clients report significant improvements in the management of their properties since engaging with the company and compliment the cost-effective solutions for remodeling projects. The company's transparency and diligence in providing updates about property matters contribute to a stress-free experience for these clients.

Concerns and Threads

Despite the positive aspects, Chicago Property Services, Inc. faces critical feedback from other clients, undermining its overall reputation. Key concerns include delinquency in financial statements, neglect in fulfilling contractual obligations such as bill payments and budget preparation, along with a cumbersome internal communication platform. Clients report an inability to get timely responses, with some experiencing what they describe as evasive or non-answers along with persistent billing issues. The mandatory three-year contract with auto-renewal terms further exacerbates frustrations for those dissatisfied. Additionally, there are complaints about frequent staff changes and challenges in getting staff to return calls, which points to potential operational inefficiencies and a lack of professionalism in client interactions.

Frequently asked questions about Chicago Property Services, Inc

Does Chicago Property Services provide transparent and regular updates on property management?

Reviews suggest that Chicago Property Services offers transparency and regular updates to some clients, which they find helpful for staying informed about their properties. However, experiences may vary, and prospective clients should discuss communication expectations directly with the company.

Are there any concerns I should be aware of regarding billing and contractual commitments with CPS?

Some clients have raised issues regarding delinquency in financial reporting, unexplained billing, and a binding three-year contract with auto-renewal. Prospective clients are advised to carefully review contract terms and discuss these concerns with CPS prior to engagement.

What do clients say about the quality of maintenance and repairs services offered by Chicago Property Services?

Satisfied clients praise the company for their reliable maintenance and repairs team, stating that it saves them time and hassle. However, individual experiences can vary, so it's recommended to seek clarity on the scope of these services and response times when considering Chicago Property Services.

Recent customer reviews and testimonials for Chicago Property Services, Inc

Chicago Property Services, Inc
Crystal Panepinto-Horvat
5-Star
a month ago
It's been a great pleasure working with Chicago Property Services going on 5 years now. Their services are top-notch and they continue to impress me with their level of professionalism and dedication in providing excellent service. First and foremost, their customer service is outstanding. Every staff member I've interacted with (including Salvitor), is always friendly, knowledgeable, and go above and beyond to ensure that my needs are met. They are always quick to respond to any inquiries or concerns I have, and it's clear that they truly care about their clients. But what really stands out to me is their focus on quality. The property management team is highly skilled and experienced, and it shows in the way they handle every aspect of their job. From maintenance to financial management and legal compliance, they are thorough and efficient. I feel confident that my property is in good hands and that they are dedicated to protecting my investment. In addition to their excellent customer service and quality-focused approach, I also appreciate the transparency and open communication they maintain. They keep me informed about any updates or issues regarding my property, and I never have to worry about being left in the dark. Overall, I couldn't be happier with Chicago Property Services. They continue to exceed my expectations in every way and make the entire experience stress-free and enjoyable. I highly recommend them to anyone in need of reliable and professional property management services.
Chicago Property Services, Inc
Brian
5-Star
a month ago
I have been using Chicago Property Service for my current rental property for the past year, and I must say, I am extremely satisfied with their services. As a busy professional, I do not have the time or expertise to manage my property on my own, and this service has been a lifesaver. They are always quick to respond and address any concerns and issues that arise. This has given me peace of mind knowing that my property is being taken care of by professionals who are always available to assist. One of the main reasons I decided to use Chicago Property Service was for their maintenance and repairs services. They have a reliable team who handle any repairs or maintenance issues that arise. This has saved me a lot of time and hassle. Overall, I highly recommend using Chicago Property Services for anyone who is a landlord. It has been a game-changer for me, and I have seen a significant improvement in the management of my property since I started working with them. I am grateful for their services and will continue to use them for the foreseeable future.
Chicago Property Services, Inc
Carolynn Andrews
5-Star
a month ago
As the treasurer of a 8 unit complex, every dollar matters. This year alone Chicago Property Services was delinquent on 3 months of financial statements, failed to pay waste management bills for 4 months, failed to contribute money to reserves, failed to prepare a 2024 budget and failed to prepare a Q4 board packet. Salvatore and his entire team are extremely challenging to work with and force you to use their internal platform for all communications. When attempting to communicate, you have to open a case, which is rarely if ever responded to. They are quick to deescalate a case when you are at your wits end trying to get help. When they do respond, you get none answers or the run around and never really get anything addressed. They bill you for items you are unaware of and when you ask about it, Salvatore always says he will follow up. You can never contest them because Sal is “looking into it”. They lock you into a 3 year contract which auto renews. Please be aware of working with CPS.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
87
reviews
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About Chicago Property Services, Inc

Property Management

We are Chicago's Condo Management Experts. From condo and townhome association management to HOA community management, CPS is comprised of a team of highly trained community consultants standing by to serve you and your entire community. Call us today and discover the difference with Chicago Property Serivces.

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