Budget Car Rental Reviews

The overall sentiment for Budget’s car and truck rental service is generally positive, with multiple reviewers highlighting responsive staff and efficient processes in locations like Syracuse Airport and moves to Salt Lake City, Utah. Customers mention supportive staff by name, easy extensions, and COVID precautions, which builds a favorable impression. However, criticism appears regarding slow car handover and truck maintenance, with some users feeling customer care could be improved.

Frequent themes in the reviews include staff professionalism—staff are described as courteous, helpful, and responsive, even under stressful circumstances such as moving. Booking modifications and extensions are reported as straightforward. There are positive references to the ease of both pick-up and drop-off, smooth online experience, and equipment quality. Notable negatives include occasional delays and vehicle preparation, and one user expressed concern over equipment readiness for long-distance trips.

Overall, Budget stands out in the car rental space for its reliable customer service and flexible rental processes, with a reputation for positive experiences in various US locations. Repeat business and willingness to recommend the company suggest a trustworthy operation, though some operational improvements could enhance consistency.

Budget is a company operating in the vehicle rental industry, offering short- and long-term rentals for cars, trucks, and moving vehicles. Services are provided on a reservation basis, often facilitated by both online and in-person bookings in various locations across the United States.

The company’s operational model includes streamlined check-in and check-out procedures, with options to modify bookings or extend rental durations through digital or onsite transactions. Budget maintains a fleet of diverse vehicles and employs staff on-site to support customers with pickup, drop-off, and vehicle maintenance needs.