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Platinum Executive Travel Reviews

Rated 4.3 based on 222 Reviews

Car Rental in Birmingham

1272 Coventry Rd, Yardley, Birmingham B25 8BS

Published on
August 8, 2025
Last updated
August 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Platinum Executive Travel's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Platinum Executive Travel?

excellent service once again

the experience was fantastic

top-notch, professional, courteous

absolutely great service

exceptional service

looked after me

Awesome taking our daughter to prom

Courteous, professional from the get go

Trustguide extracts key phrases from reviews about Platinum Executive Travel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 08, 2025, 222 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Platinum Executive Travel's publicly available reviews View source

F_2019 rated Platinum Executive Travel 5 stars
Edited a month ago
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2nd rental 2025: excellent service once again, mainly had communication with Enam, who was brilliant. Collected the car on the day of hire, very clean/spotless. Was walked around with the car and shown any existing defects & they were noted on the hire agreement as well as being encouraged to take pictures, which was very reassuring. I was allowed to return the car at a time convenient to me - return process was also very quick, easy, and efficient. 1st rental 2023: Never rented a high-performance car before, so I was anxious about who I rent from. After looking around, there were not many legitimate super car rental companies with a legitimate setup other than PET - every other company seems not so legitimate. The website was useful, with the FAQ section being really helpful. I rang up with a few additional questions, which were answered fully. Booked my preferred car 3 months before the event & paid in full, and messaged 3 weeks before the date to make sure everything is all good. Paid my deposit day before my event. The car was delivered by Junaid, who was in touch throughout the day, keeping me updated. When the car was delivered, junaid explained how to use the car and how to work its features; everything explained in detail. He also walked around the car with me, making sure any existing damage was marked on the handover sheet, which was very reassuring and made me confident driving the car. The car was amazing to drive and looked fantastic - really eye catching and well worth having. Collection was simple and easy, too; security deposit was returned on the 7th working day (as stated on their website regarding security deposits and them being returned within 7 working days) Definitely recommend PET if you want a legitimate company that is professional in their conduct. 👌👌👌
Zilhan Khan rated Platinum Executive Travel 5 stars
6 months ago
Legitimate and trustworthy prestigious car hire company in Birmingham. I hired a G63 on New Year’s Day and can honestly say the experience was fantastic from start to finish. Enam and Naz were the people that took care of the hire and I can’t praise them enough on the level of customer service they put forward. Will definitely recommend if your after a prestige rental 10/10
Imran rated Platinum Executive Travel 5 stars
6 months ago
Absolutely phenomenal experience with Platinum Executive Car Hire! I had the privilege of driving a Lamborghini Urus, and it was truly exhilarating. The service provided by Farhid Ali was top-notch, professional, courteous, and attentive to every detail. Highly recommend Platinum Executive Car Hire for any luxury car rental needs. 5 stars isn't enough - I'd give them 10 stars if I could!

Reviews Summary

Customer feedback for Platinum Executive Car Hire reveals a predominately positive sentiment, with strong themes of professionalism and reliability across their luxury car rental service in Birmingham and surrounding areas. Reviewers consistently note attentive staff members such as Enam, Junaid, Naz, and Baz, highlighting thorough handovers, excellent communication, and reassurance about policies and vehicle conditions. While most experiences are described as smooth—with efficient delivery and return processes and vehicles as described—a single review details issues with a damaged car and slow deposit refund, pointing to occasional lapses in communication and issue resolution.

The most frequent topics discussed include professionalism of staff, convenient delivery and collection, detailed explanations of vehicle features, and transparent documentation of car condition. Customers value being able to book in advance, benefit from vehicle upgrades without extra cost, and having their questions answered thoroughly. These operational strengths contribute to repeat rentals and recommendations, with several references to reliability, efficiency, and accommodating last-minute requests, especially for special occasions like proms and weddings.

Overall, Platinum Executive Car Hire is regarded as a reputable and trustworthy provider of luxury and high-performance car rentals in Birmingham and the UK. While isolated customer support concerns exist, the majority of reviewers express satisfaction with staff conduct, operational transparency, and consistency in service delivery, reinforcing a strong regional reputation for dependable, premium rentals.
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Frequently Asked Questions About Platinum Executive Travel

How does Platinum Executive Car Hire handle vehicle delivery and collection?

They provide delivery and collection of vehicles at a time and place convenient to the customer, including for special events. The handover includes a detailed vehicle check and documentation of all pre-existing damage.

Is the security deposit process clear and reliable?

Customers generally report receiving clear information about deposit procedures, with the security deposit typically returned within seven working days. However, there has been one account of a delayed return and communication issues.

Can I book a specific car and have questions answered before my rental?

Yes, customers frequently mention booking vehicles in advance and having queries addressed fully by staff via phone and website FAQ sections before finalizing their rental.

About Platinum Executive Travel

Car Rental
Platinum Executive Car Hire provides luxury and high-performance vehicle rentals, specialising in prestigious cars for events, special occasions, and personal use. They serve Birmingham and broader UK regions, offering an in-person vehicle delivery and collection model to meet clients’ scheduling and location preferences.

The company’s operational process includes advance booking, transparent vehicle inspection and documentation, and detailed handover procedures. Staff members handle queries before, during, and after the booking, with vehicle conditions and security deposit processes clearly communicated. Their workflow emphasises professionalism, efficient turnaround, and flexibility in meeting diverse needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.