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Buckner Animal Clinic

Buckner Animal Clinic Reviews Summary

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Vets | Dallas, TX

3949 St Francis Ave, Dallas, TX 75228, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Buckner Animal Clinic?

As of Apr 07, 2024, 185 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Buckner Animal Clinic's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 07, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 7, 2024
Last updated
April 7, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Buckner Animal Clinic's customers had a positive experience.

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Buckner Animal Clinic's customer reviews analysis

Buckner Terrace Animal Clinic has garnered a reputation for compassionate and attentive veterinary care, as evidenced by the consistency of positive sentiments expressed in recent reviews. Numerous customers have attested to the clinic's dedication to providing emotional support during difficult times, such as the end-of-life process for beloved pets. The veterinary staff, particularly Dr. Norris and certain identified techs, have been lauded for going above and beyond in their care. However, concerns have been raised about the professionalism of individual staff members, with one named Olivia being cited as having displayed rudeness and a lack of courtesy. Additionally, issues with administrative communication and availability during emergencies have somewhat marred the clinic's reputation. Despite this, the prevailing trend in customer feedback underlines a trustworthy and caring environment for pet care services, with a deeply appreciated personal touch to their practice.

Positive Feedback

The positive aspects of customer feedback for Buckner Terrace Animal Clinic are predominantly centered around the compassionate care offered by its staff, particularly Dr. Norris and certain vet techs like Medina. Many reviews highlight the genuine concern for both pets and their owners, pointing to Dr. Norris's commitment to keeping costs in mind while not pushing unnecessary tests or treatments. The staff's friendly and helpful approach creates a welcoming atmosphere that seems to build long-lasting relationships with their clientele. The capacity to respond to customer inquiries via email in a timely and consistent manner sets the clinic apart from others that may lack in this area. Additionally, the clinic's ability to offer prompt appointments, including same-day services, and detailed care instructions are highly valued. Overall, the clinic's strengths lie in their compassionate, cost-aware medical care, and their ability to foster positive customer experiences.

Concerns and Threads

On the negative side, feedback concerning Buckner Terrace Animal Clinic points to instances of poor customer service and administrative handling. A staff member named Olivia was specifically mentioned for being unprofessional and rude, hanging up on a customer trying to communicate vital information. Such interactions have had a detrimental impact on the overall experience for some clients, with customers feeling dismissed and their concerns not adequately addressed. Also, there is dissatisfaction regarding the management of emergencies, where in one case, a pet with a longstanding relationship with the clinic did not receive the urgent care needed or suitable alternatives when its regular doctor was unavailable. This has resulted in some customers feeling a lack of empathy and support during critical times, tarnishing the reputation built on personalized care.

Frequently asked questions about Buckner Animal Clinic

What are the credentials and experience of the veterinarians at Buckner Terrace Animal Clinic?

Dr. Norris is highly praised by clients for his attentive and caring nature, bringing years of veterinary experience to the clinic. Customers trust his expertise and emphasize his considerate approach to treatment and costs.

Does Buckner Terrace Animal Clinic offer emergency pet care services?

While the clinic seems capable of handling various veterinary emergencies, there have been instances where the availability of emergency care has come into question. It's recommended to contact the clinic directly to inquire about their emergency service protocols.

How does Buckner Terrace Animal Clinic handle communication with clients, especially for follow-ups and records?

The clinic has been commended for its responsive communication via email, which is a stand-out feature noted in reviews. However, there has been at least one reported incident of difficulty in communication, which appears to be an isolated case rather than a common issue.

Recent customer reviews and testimonials for Buckner Animal Clinic

Buckner Animal Clinic
Amy Villareal
5-Star
a month ago
I’ve used Dr. Norris for over 16yrs and I wouldn’t go anywhere else but here. They’re always so nice and caring for my baby. Medina (Vet Tech) always goes above and beyond for your babies. The front staff is always so welcoming. This past Friday I had to put my baby to sleep and they made me feel so comfortable and reassured me I was making the right decision. I Highly Recommend them!
Buckner Animal Clinic
Jennifer Mountford
5-Star
3 days ago
We've been taking our cats there for years. Dr. Norris is attention, caring and thorough. Prices are great and he always keeps your costs in mind and never once has he pushed any tests or treatments. He cares about his furry patients and their human parents. Staff are friendly and helpful. I've been going to many different vets for over 30 years and this office is by far the best one I've ever been to. I recommend them to all my friends and will continue to put my kitties care in their hands.
Buckner Animal Clinic
Marina Gelling
5-Star
3 weeks ago
Amazing office. Very helpful. Take care of my fur babies like if they were their own! Thank you for all you do Buckner Terrace Animal clinic staff!
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Overall Rating

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Overall Rating
4.6
/5
185
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