Buckingham Palace Shop Reviews
Rated 4.4 based on 441 Reviews
Gift Shops in London
7 Buckingham Palace Rd, London SW1W 0PP
Published on
January 10, 2024
Last updated
July 10, 2025
The Buckingham Palace Shop has garnered a positive reputation amongst customers, with most reviews highlighting a memorable and delightful shopping experience. Patrons appreciate the thoughtfully curated selection of souvenirs, which include a variety of items from textiles to porcelain, and the shop's specialty in royal-themed merchandise. The quality of products is commonly praised as being high, reflecting the royal connection in both craftsmanship and aesthetic appeal. However, an occasionally mentioned point of contention pertains to the perceived attitude of some staff members, which has negatively affected the overall experience for a minority of visitors. Additionally, there is an acknowledgment of the relatively high prices, which can be a barrier for certain customer segments. A recurring note of approval is directed towards the knowledgeable and amicable staff, who not only assist with purchases but also enrich the shopping experience with their insights into the history and significance of the items sold.
The Buckingham Palace Shop offers a wide variety of souvenirs related to Buckingham Palace and the Royal Family, ranging from textiles, porcelain, and merchandise such as stuffed toys and dining ware, to unique items like limited edition Christmas ornaments.
While the shop features high-quality products that reflect its royal theme, some reviews suggest that the items can be quite expensive. Customers should expect premium pricing, which may not be suitable for all segments of people. However, there is a range of price points to cater to different budgets.
Customer service at the Buckingham Palace Shop is mostly praised, with staff being friendly and knowledgeable about the items. There have been some isolated instances of customers perceiving staff as rude, but these do not appear to represent the majority experience.
Shop for royal memorabilia, including jewellery, homeware & bags, plus a food hall & chinaware.
