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Bond Vet-Cobble Hill

Bond Vet-Cobble Hill Reviews Summary

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Vets | New York, NY

217 Court St, Brooklyn, NY 11201, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Bond Vet-Cobble Hill?

As of Mar 13, 2024, 958 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Bond Vet-Cobble Hill's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bond Vet-Cobble Hill's customers had a positive experience.

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Bond Vet-Cobble Hill

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Bond Vet-Cobble Hill's customer reviews analysis

An examination of the customer feedback for Bond Vet - Cobble Hill reveals a generally positive reputation with an emphasis on compassionate and professional service. The practice seems to understand the emotional and personal nature of pet care, as evidenced by personalized interactions and a caring approach demonstrated during difficult situations, such as end-of-life services. The attentiveness and friendliness of the staff are frequently highlighted, suggesting an environment where pets and their owners are made to feel welcomed and valued. There is, however, a concern over high costs and upselling practices that have left some customers questioning the necessity and rationale behind certain treatments and services offered.

Positive Feedback

Customers of Bond Vet - Cobble Hill often express admiration for the clinic's compassionate approach to pet care. Repeated mentions of the friendly and professional staff suggest they provide a high level of service and show genuine care for both the animals and their owners. The clinic environment is described as welcoming and relaxing, indicating an understanding of the stresses both pets and owners can undergo during veterinary visits. Additionally, the follow-up care and attention to pet well-being post-visit are recognized, implying a commitment beyond the immediate treatment that is appreciated by clientele. The swift response in emergency situations and the thoroughness of care, including informative communication with pet owners, are consistent elements contributing positively to customer experiences.

Concerns and Threads

Despite an overall positive reception, Bond Vet - Cobble Hill does face criticism in several respects. Notably, concerns over pricing and alleged price gouging have been raised, suggesting that the cost of services may not always align with customer expectations or industry standards. There are instances where the suggested treatments were questioned by clients for their necessity, pointing towards a perception of upselling practices that can tarnish the trust between the pet owners and the clinic. Some reviews point to frustrating experiences with long wait times and inefficient follow-up communication, leading to dissatisfaction with the logistical aspects of the service. These criticisms, particularly regarding the costs and the relevance of recommended treatments, have the potential to detract from the clinic's otherwise well-regarded care if not addressed adequately.

Frequently asked questions about Bond Vet-Cobble Hill

What is the general environment of Bond Vet - Cobble Hill like?

According to customer reviews, the clinic provides a welcoming and calming environment, both for pets and their owners, which is facilitated by the friendly and approachable staff.

Does Bond Vet - Cobble Hill offer fair pricing for their services?

Opinions on the cost of services at Bond Vet - Cobble Hill vary among customers. Some find the pricing to be fair, especially in comparison to other local options, while some express concerns over high costs and potential price gouging.

How does Bond Vet - Cobble Hill handle serious pet health situations?

In critical situations, such as end-of-life services, the clinic has been commended for its compassionate care and its efforts to make the process as easy as possible for the pet and the owner.

Recent customer reviews and testimonials for Bond Vet-Cobble Hill

Bond Vet-Cobble Hill
Douglas Bearak
5-Star
5 months ago
Since our first visit Nellie has been treated like family. The staff always remembers her and they even mentions a sweet antedote from the last visit. The office is welcoming for pets and their owners. During my pups first visit she was so relaxed that she napped on the table during her appointment. Nellie enjoys going with the staff and sometimes even staying after her appointment.
Bond Vet-Cobble Hill
Brooklyn Best
5-Star
2 months ago
Nobody wants to say goodbyevto their best friend but when you have to the Cobble Hill location is a good choice. They made the situation as easy as possible. The company they used for cremation was quick. We picked up her ashes, her paw print and a lock of her hair 1 week later. The urn is mantle worthy. Their price for a solo cremation is fair compared to other local Vets and less than several others. The room was set up so you can hold your pet if you want. No rushing.
Bond Vet-Cobble Hill
Andrea DeJonge
5-Star
2 days ago
We’ve always had a great experience at Bond Vet. Friendly staff, helpful vets, comfortable and relaxing waiting area. Cobble hill location was no exception! Our kitties Chop & Scoop don’t love getting in the carriers, but once we are there they are treated well and kept calm!
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Overall Rating

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Overall Rating
4.7
/5
958
reviews
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About Bond Vet-Cobble Hill

Vets

Bond Vet - Cobble Hill offers urgent and primary care in a friendly, calming environment. Whether your pup's not feeling well or your cat's due for a vaccine, we're here for you. Our mission is to strengthen the human-animal bond and elevate the veterinary experience. Our mobile app makes it easy to book appointments, view medical records, and message our veterinarians. We’re open every day, offer transparent pricing, and practice fear-free tactics to put even the most anxious pets at ease. Bond Vet - Cobble Hill also focuses on the wellbeing of our team members, which translates to better care for your loved one. Visit us at 217 Court St (at Warren St) in Brooklyn, NY, near the Bergen St station!

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