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Bluepearl Pet Hospital Reviews

Rated 4.2 based on 905 Reviews

1114 S Front St, Philadelphia, PA 19147, United States

Vets | Philadelphia, PA

Published on
March 31, 2024
Last updated
March 31, 2024

Reviews Summary

The collective customer feedback showcases BluePearl Pet Hospital as a professional and reliable emergency veterinary service. Multiple reviews consistently emphasize the promptness and efficiency of the staff in handling emergency situations, from a critical case of internal bleeding seen within 20 minutes to an immediate response to a dog with severe GI issues. The recurring theme in the reviews is the hospital's capacity for compassionate care and medical expertise. Reviewers note the transparency of the vets, particularly when discussing treatment options and costs. The front desk staff, especially singled out for their kindness and helpfulness, contribute to a reliable and welcoming environment. However, there are isolated incidents of dissatisfaction, primarily centered around the perceived value of the service in relation to the cost and one instance of disputed medical advice, which may impact the hospital's standing for some potential customers. Despite this, the overarching sentiment is one of gratitude and confidence in the care provided.
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What Customers Are Saying About Bluepearl Pet Hospital?

Trustguide uses AI to extract key phrases from reviews about Bluepearl Pet Hospital and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bluepearl Pet Hospital's customers had a positive experience.

Positive
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Bluepearl Pet Hospital Ratings

5

As of Based on 905 revies as of Mar 31, 2024

Bluepearl Pet Hospital Score

As of Based on 905 revies as of Mar 31, 2024

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Customer Reviews

As of Mar 31, 2024, 905 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Bluepearl Pet Hospital's publicly available reviews View source

Jennifer Mora rated Bluepearl Pet Hospital 5 stars
a week ago
The ER doctor saw our dog in 10 minutes, listened to us and triaged him accordingly. He needed stitches after running through our glass door. This is a very professional operation and the staff are very kind and understanding.
Lee Ann Cohen rated Bluepearl Pet Hospital 5 stars
a month ago
I have been coming here for more than 11 years. I was a client from the day they opened and they have always taken EXCELLENT care of my animals. The medical care is by the far the best for any emergency service in the area and the internal med vets ..Past and present are outstanding. The front desk staff Alli , Kendall and everyone else has always gone out of their way to be kind and helpful. People should not write negative reviews because of cost. It IS a business. They are not responsible for the cost of care. I'm in this for the outstanding medical care and that is exactly what is given here. I can't put a price on that.
Sarah Stopper rated Bluepearl Pet Hospital 5 stars
a month ago
I brought my dog in twice this week for some very scary, quickly escalating GI issues. Dr. Marks and every tech and receptionist we saw were wonderful. They were caring, gentle, reassuring, and most importantly honest about what was happening with my dog and the best way to take care of him. They were also transparent and sensitive to the fact that he needed help when I financially couldn’t take on lots of treatments. The cost of veterinary care is what it is- but they knew how to get the most information impossible in the easiest way for me. They were honest and realistic from the start and if you have pets…you know how valuable that is. 10/10. I hope me and Tank don’t need to see them again soon…but if anything that needs an ER happens to my fur family from here out I know exactly where I’m going! Thank you!

Frequently Asked Questions About Bluepearl Pet Hospital

How quickly can I expect my pet to be seen in an emergency at BluePearl Pet Hospital?

According to customer reviews, BluePearl Pet Hospital prioritizes quick response times in emergencies, with instances of pets being seen in as little as 10 minutes.

Are the costs associated with BluePearl Pet Hospital's services considered reasonable?

While many reviews don't object to the cost in light of the quality of care received, there are comments that suggest the cost may be perceived as high, especially in certain emergency scenarios. It is recommended that pet owners inquire about estimated costs upfront.

What do customers say about the staff at BluePearl Pet Hospital?

Staff at BluePearl Pet Hospital are frequently commended for their professional, kind, and understanding demeanor. They are also noted for being informative, reassuring, and offering a high level of customer service according to the vast majority of customer reviews.

About Bluepearl Pet Hospital

Vets
BluePearl Pet Hospital in Philadelphia is an emergency vet and specialty pet hospital offering treatment for serious injuries and illnesses, as well as urgent care services. We have highly trained staff who use diagnostic methods such as ultrasound and X-rays for your pet. As an emergency vet service, we are fully equipped to handle your pet’s needs and have specialty services including anesthesia and pain management; diagnostic imaging including x-ray, MRI, and CT scans; internal medicine and surgery including for trauma, cancer, chronic diseases, hernias, and congenital conditions like dysplasia and heart defects.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.