Best Carpet Cleaning Services, LLC exhibits a dichotomous reputation based on the available customer reviews. A pattern of scheduling inconsistencies and customer service challenges is evident, as multiple reviews recount experiences of last-minute cancellations, no-shows, and inadequate responses to customer communication, with references to unprofessional behavior from customer support representatives. On the flip side, there are accounts of prompt and effective service, particularly in emergency situations, along with praise for specific technicians and the quality of the carpet cleaning service provided. While some clients recommend the company for its professionalism, pricing, and excellent results, others admonish potential customers to seek alternative providers due to scheduling and customer service concerns.
Among the positive feedback, Best Carpet Cleaning Services, LLC has been applauded for their prompt and effective response, especially in emergency scenarios requiring urgent water extraction services. Technicians such as Montgomery are celebrated for their professionalism, understanding, and attention to detail, generating exceptional results in stain and odor removal. Clients appreciate the courtesy calls before arrival, reasonable pricing, and the polite and respectful demeanor of the staff. The company has been commended for accommodating scheduling on short notice and for their ability to restore carpets post-flooding, reinforcing their reputation for offering quality carpet care.
While Best Carpet Cleaning Services, LLC has received some commendations, there have been significant critiques concerning their reliability and customer service. Clients have expressed frustrations over scheduling mishaps such as repeated cancellations and unexplained no-shows that result in wasted time. Negative encounters with customer service, as personified by the experiences with Veronica, highlight a dismissive and unprofessional attitude towards customer concerns, including instances of being spoken over and hung up on. Moreover, the refusal to accept previously sold Groupon vouchers without adequate notice has contributed to clients feeling misled and inconvenienced.
If Best Carpet Cleaning Services, LLC has to cancel your appointment last minute, it is advisable to contact them directly to reschedule at your convenience. Always ensure you have a confirmation of the new appointment time and date.
According to several customer reviews, technicians are often praised for being on time, well-mannered, and professional. However, experiences may vary, and promptness has sometimes been an issue reported by other clients.
If Best Carpet Cleaning Services, LLC does not accept a Groupon voucher, customers are advised to contact Groupon for a refund, as per the company's directive. It's recommended to clarify payment options before scheduling a service to avoid any misunderstandings.
High Quality Commercial and Residential Water Damage Restoration and Cleaning Services Including Carpet, Fine Rugs, Upholstery, Tile & Grout, Air Duct and Dryer Vent Cleaning.We Believe In Providing These Services With Professionalism. We Are Known For No Hassle Upsells, Speedy Service and Reasonable Prices Using The Best Equipment!
