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Stanley Steemer Reviews

Rated 4.8 based on 4311 Reviews

920 W Pershing Rd Unit 2, Chicago, IL 60609, United States

Carpet Cleaning Services Chicago

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

Overall sentiment toward Stanley Steemer’s carpet and upholstery cleaning service is highly positive, with most reviewers mentioning strong satisfaction regarding the results and professionalism. Customers consistently note the friendly demeanor, thorough explanations, and respect shown by technicians such as Najhee, Thomas, and Matthew. The majority of feedback highlights effectiveness, reliability, and improved property conditions. One negative review specifically criticizes the value and impact of the service versus its cost, suggesting mixed expectations depending on service scope and price.

Recurring themes in the reviews include praise for technician professionalism and clear communication, both during appointments and in advance. Customers often mention technicians arriving on time, working efficiently, and explaining procedures and optional upgrades. The convenience of tracking appointments, receiving technician photos, and transparent communication stand out. Positive experiences with specific staff like Carlos, Jaylen, and others build trust, though one review calls for better clarity in pricing and process ahead of service.

Stanley Steemer enjoys a reputable standing in the carpet cleaning industry across its service area, driven by repeat customers, staff recognition, and noticeable improvements in cleanliness. While the majority experience effective results and smooth logistical processes, some concerns about pricing transparency and cleaning efficacy are occasionally raised. Overall, Stanley Steemer is regarded as a reliable and professional option for carpet and upholstery cleaning.
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What Customers Are Saying About Stanley Steemer?

my carpet looks wonderful

did an excellent and professional job

Very pleased with the carpet cleaning

Great job!

communication from the company regarding the appointment was excellent

The carpet looks great

professionally and efficiently

thorough and an amazing job

My entire house smells so fresh

Trustguide extracts key phrases from reviews about Stanley Steemer and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Stanley Steemer's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Stanley Steemer Ratings

5

As of Based on 4311 revies as of Jun 15, 2025

Stanley Steemer Score

80%

As of Based on 4311 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 4311 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Stanley Steemer's publicly available reviews View source

Lowana Treadway rated Stanley Steemer 5 stars
a month ago
Najhee was simply wonderful. He explained everything as he went along. He offered me a program that was just so cost-efficient. He was mindful of my property and respectful. He was timely and my carpet looks wonderful. I will be requesting him for my next three cleanings. He needs a promotion.

Frequently Asked Questions About Stanley Steemer

Are Stanley Steemer technicians professional and courteous?

Reviews frequently mention that Stanley Steemer technicians are professional, on time, and courteous. Technicians explain procedures, offer additional options, and show respect for customers and property during service.

Does Stanley Steemer provide good communication before appointments?

Yes, the company communicates appointment details clearly, offering real-time tracking of technicians and providing photos prior to arrival. This process gives customers added convenience and peace of mind.

How is the pricing determined, and are there additional fees?

Some customers report that service pricing may not always match expectations. Clarification about service area and space can help prevent surprise charges. It's recommended to confirm service requirements and pricing during the booking process to avoid misunderstandings.

About Stanley Steemer

Carpet Cleaning Services
Stanley Steemer provides professional carpet, upholstery, and floor cleaning services for residential and commercial properties. Operating in the cleaning services industry, the company offers in-person appointments for steam cleaning, stain removal, and related maintenance, often addressing carpets, rugs, furniture, and hard surfaces.

Stanley Steemer deploys trained technicians to customers’ locations, following a structured booking and appointment process. Their operational model includes flexibility in scheduling, communication prior to arrival (such as ETA updates and technician photos), and detailed service delivery onsite. Specialized equipment and a focus on efficiency characterize the overall workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.