Overall, Stanley Steemer enjoys a commendable reputation based on the customer reviews provided, characterized predominantly by positive customer experiences. The majority of reviewers cited punctuality—highlighted by instances of teams arriving on time or even early—as a strong aspect of the company’s service delivery. Furthermore, expertise and courtesy appear to be core attributes of Stanley Steemer's staff, with several reviewers noting the professionalism, knowledgeability, and informative nature of the employees. Customer satisfaction is underscored by the consistent mentioning of satisfactory outcomes in terms of cleanliness and overall service quality. Equally, customers appreciate the thorough explanations provided by the technicians regarding the cleaning processes and found value in the additional advice shared. Attention to detail and a respectful attitude towards customers’ homes were also praised. However, an outlier in the feedback signals potential issues with pricing transparency and service expectations that did not meet with the quoted pricing, particularly for a service involving stone versus tile cleaning that resulted in nearly double the expected cost, and subsequent dissatisfaction with the finished work and customer service follow-up.
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