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Citrus Fresh Carpet Cleaning
Citrus Fresh Carpet Cleaning

Citrus Fresh Carpet Cleaning Reviews Summary

Carpet Cleaning Services | Atlanta, GA

What do customers say about Citrus Fresh Carpet Cleaning?

As of Mar 03, 2024, 546 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 3, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
546
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Citrus Fresh Carpet Cleaning's customer reviews analysis

Citrus Fresh Carpet Cleaning has cultivated a positive reputation through its professional service and effective cleaning techniques, as evidenced by the recent customer reviews. Clients endorse the company for its commitment to using non-harsh, natural products which not only yield clean carpets but also leave behind a pleasant citrus scent. The flexibility in scheduling, including same-day appointments, and the swift drying time are repeatedly praised, highlighting the company's dedication to customer convenience. Moreover, the technicians are commended for their professional demeanor, with repeated mentions of their courteous and informative nature, as well as their ability to handle challenging tasks, such as pet stain and odor removal. The company also displays attentive customer service, with follow-up calls to ensure satisfaction and a demonstrable willingness to rectify any service shortcomings, enhancing their credibility and customer trust.

Positive Feedback

The reviews for Citrus Fresh Carpet Cleaning reflect a series of positive customer experiences. Customers extol the efficiency of the cleaning service, noting that carpets are left stain-free and imbued with a fresh citrus scent. The professionalism of the technicians is a recurrent theme, with particular emphasis on their politeness, punctuality, and communicative approach. The use of natural cleaning products is frequently mentioned, reflecting the company's eco-friendly ethos and being well received by clients. Additionally, the company's responsiveness and flexibility manifest in accommodative scheduling and prompt services, which adds to the customers' overall satisfaction. Loyal customers express appreciation for the consistent quality delivered over multiple encounters with the company. Furthermore, the value for money, demonstrated by thorough cleaning outcomes and reasonable pricing, is mentioned as a hallmark of the company's service offering.

Concerns and Threads

While the majority of feedback for Citrus Fresh Carpet Cleaning is positive, there are instances where customers experienced initial dissatisfaction. One review mentioned an 'initial misstep' that necessitated a service redo. However, the negative impact of this experience was mitigated by the company's active engagement and commitment to correcting the issue, as indicated by the customer's revised rating from a 1 to a 5. Despite this account, the negative aspects remain minimal and are overshadowed by the proactive measures the company takes to address and resolve any service challenges, exemplifying an overall dedication to customer satisfaction. The lack of more extensive negative feedback indicates that such occurrences are quite uncommon and are dealt with satisfactorily by the company.

Frequently asked questions about Citrus Fresh Carpet Cleaning

Does Citrus Fresh Carpet Cleaning use eco-friendly products?

Yes, Citrus Fresh Carpet Cleaning prides itself on using natural, non-harsh cleaning products that are effective in cleaning carpets while also being environmentally friendly.

Can I book a same-day appointment with Citrus Fresh Carpet Cleaning?

Based on customer reviews, Citrus Fresh Carpet Cleaning offers flexible scheduling, including the possibility of same-day appointments subject to availability.

Is Citrus Fresh Carpet Cleaning effective in removing pet stains and odors from carpets?

Several reviews commend Citrus Fresh for their ability to successfully remove pet stains and odors, suggesting that they are skilled at handling such specific cleaning challenges.

Recent customer reviews and testimonials for Citrus Fresh Carpet Cleaning

Citrus Fresh Carpet Cleaning
Christina Thomas
5-Star
a week ago
I am so happy I chose to go with Citrus Fresh, they cleaned my carpet beautifully and it’s smells great! Rodney was amazing very professional,. He took his time and it was well worth it! I wish I would’ve gone with them sooner! Highly recommend Best thing I’ve feel I got my monies worth all year!! I’m ready for Spring now☺️
Citrus Fresh Carpet Cleaning
Lauren Ray
5-Star
2 months ago
I called to book an appointment and they were able to accommodate me same day!! Tyler was super nice! The cleaning did not take long and results were great! Not to mention my place smells amazing!
Citrus Fresh Carpet Cleaning
Liza
5-Star
a month ago
Have used this company several times and they ALWAYS do a great job! And I have pets! Always courteous techs, always prompt, flexibility with schedule and reasonably priced! This is a woman-owned company, no harsh chemicals and drying time is only 90 minutes (no hoses either)! I'm a loyal customer! 😊
Read all reviews

About Citrus Fresh Carpet Cleaning

Carpet Cleaning Services

Citrus Fresh Carpet Cleaning Atlanta is your trusted choice for residential and commercial carpet cleaning services. We use a unique and natural citrus-based solution that cleans, deodorizes and sanitizes your carpets, rugs and upholstery. Our state-of-the-art equipment and experienced technicians can handle any stain, odor or allergen problem with ease. Whether you need carpet cleaning, upholstery cleaning, rug cleaning services or repair or stretching of your carpets in Atlanta, Johns Creek, Roswell, Marietta, Decatur, Alpharetta, Douglasville, Lawrenceville or anywhere else in Metro Atlanta, we have you covered. Contact us today for a free estimate and see why we are the best carpet cleaners in the area.

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