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Bensonhurst Veterinary Care
Bensonhurst Veterinary Care

Bensonhurst Veterinary Care Reviews Summary

Vets | New York, NY

What do customers say about Bensonhurst Veterinary Care?

As of Jan 10, 2024, 541 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 10, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
541
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bensonhurst Veterinary Care's customer reviews analysis

The overall reputation of Bensonhurst Veterinary Care appears to be very positive, as suggested by the multiple reviews praising their service, staff, and the compassionate care they provide for pets. Clients routinely commend the clinic on the understanding and caring nature of the staff, indicating a strong, positive customer experience. The efficiency and organization of the visits are noted with satisfaction, as well as the cleanliness of the facility, a facet that distinguishes it from others. Moreover, the vet’s knowledge and proactive involvement in guiding pet owners, including advice on insurance and pet health management, stand out as critical elements in shaping the clinic's reputation. Recurring themes across the positive reviews include the clinic's compassionate handling of both routine visits and more difficult end-of-life decisions, reflecting the trust and respect the clients have for the clinic's professional judgment. However, there is an isolated report that suggests a possible lapse in communication and customer service that deviates from the otherwise consistently praised experiences. This indicates a need for continued attention to client interactions and communications, to maintain the generally outstanding reputation.

Positive Feedback

The overwhelmingly positive aspects of customer feedback for Bensonhurst Veterinary Care focus on the staff's helpfulness, understanding, and the superior quality of care provided. Clients describe experiences that exemplify prompt, organized, and thorough service with every visit. The team, notably Dr. Zawie, receives recognition for their knowledge and dedication, offering advice on insurance and treatments. Emotionally challenging situations such as putting a pet to sleep are handled with sensitivity and empathy, which underscores the clinic's commitment to compassionate care. The positive impression extends to administrative staff as well, with Carmel and others being described as incredibly accommodating and kind. Furthermore, the tidiness of the facility and the absence of unpleasant odors are repeatedly acknowledged, reflecting the clinic's high standards for cleanliness which contribute to the comfort and reassurance of both pets and their owners.

Concerns and Threads

Despite the abundance of positive reviews, Bensonhurst Veterinary Care has a notable negative incident that tarnishes its overall excellent image. This outlier pertains to an instance of unprofessional conduct by a doctor on staff, reportedly involving aggressive behavior towards clients. Additionally, there are concerns raised about communication gaps and administrative processes, evidenced by one client's frustration regarding unaddressed queries about their dog's eligibility for a rabies shot and confusion about appointment times and consultation fees. Although these negatives are not pervasive in the feedback, they do suggest areas where attention may be required to enhance customer service and ensure all interactions adhere to the high standards frequently attributed to the clinic.

Frequently asked questions about Bensonhurst Veterinary Care

How accommodating is Bensonhurst Veterinary Care in handling emergency situations?

Reviews indicate that Bensonhurst Veterinary Care is understanding and responsive in emergencies, providing immediate assistance and support. Clients note the staff's compassionate handling of critical decisions, suggesting a high level of care during stressful situations.

Is the clinic environment clean and comfortable for pets?

Based on customer feedback, the clinic maintains a clean, odor-free environment with no detectable antiseptic smells. This suggests that Bensonhurst Veterinary Care prioritizes a comfortable atmosphere for pets and their owners.

Are there any concerns about the professional conduct of the staff at Bensonhurst Veterinary Care?

Although the majority of feedback is positive regarding professional conduct, there is an isolated complaint about a doctor displaying aggressive behavior. Prospective customers should consider this an exception to the typically praised behavior of the clinic's staff.

Recent customer reviews and testimonials for Bensonhurst Veterinary Care

Bensonhurst Veterinary Care
Timothy Chan
5-Star
5 months ago
I have recently started coming here with my french bulldog. The staff here are extremely helpful and understanding. They are very receptive to both my needs and my pet’s. The visits are very quick and organized and overall great service!
Bensonhurst Veterinary Care
NATALIIA MALOVANA PERTSEV
5-Star
3 weeks ago
Thank you so very much for an amazing service! Really happy and my cat Richard is excited to come back again when we need! Thank you so much again and Happy Holidays!!!:)))
Bensonhurst Veterinary Care
Marissa Alessandria
5-Star
5 years ago
Update: we have new kitten and Ishi had his first visit yesterday, Dr. Zawie was pretty awesome and happy to see us. He gave me advice on insurance and vaccinations Ishi will be needing soon as he is still a kitten. Since I had already had him neutered and microchipped there was no need to go into that just to get him and my other two cats some insurance. One of the kindest things they could of said that it was so nice to see me on a happy day, the last time I had been there was to put my cat Braveheart down sadly that time there wasn't much we could do but give him the compassion he deserved. In all I would recommend this place to anyone who needed pet care for dog or cat. Below is Ishi's first visit. Update: 04/17/2018 UPDATE: This place is awesome their patience with me and my other fur kids is beyond compare. I couldn't ask for more from their doctors and staff. ------------------------------------------------------------------------------------------------------------- Previous 02/2017 This place is saving my cat's life right now, they are always kind when I've been calling to check up on him and very very compassionate! The place is clean with no pet smells like some vets even in the exam rooms themselves there is not the smell of antiseptic in the air. I started there with my Braveheart who has UTI problems. He hasn't had an infection in over a year now since we started him on the prescribed food we were recommended to feed to him. The costs are average yes of course its expensive for a pet's care but you show know this going in to owning a pet. Currently they are caring for my other cat Rammstein and I call every day and they always have a few minutes. Rammie's been diagnosed with CKD so depending on the info we are given today he will be most probably seeing them a bit I just hope the expense isn't too too high. No matter the outcome I will be forever grateful for all that they have done for both of my cats. I've been to several vets in Brooklyn after my original vet retired, the other one died, and two others that one was quite indifferent and the other mishandled Braveheart that he gets anxiety now going to the vet. Coming here was the best decision we could of made for both of cats. 1 week later still 02/2017 UPDATE: sadly my Rammstein passed away at home. We brought him here still afterward and they couldn't do enough for us, you could tell it was truly honest how sorry the entire staff was for our loss. If you have a pet live near by any of the doctors I've dealt with all three are great compassionate people. I wish I could give them more than 5 stars.
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
541
reviews
Excellent
Good
Average
Fair
Poor

About Bensonhurst Veterinary Care

Vets

At Bensonhurst Veterinary Care, we pride ourselves on our incredible veterinary team providing our patients with the best care possible. When a pet and their parents enter our practice, their health and well-being become our primary concern. Our staff is dedicated to upholding notable veterinary standards to provide your pet with superior care in a welcoming, calm environment. We invite you to learn more about our practice and why you should choose us for your pet care needs in Brooklyn, NY.

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