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Bennison Brown

Bennison Brown Reviews Summary

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Mortgage Broker | London

149c Manchester Rd, London E14 3DN

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Bennison Brown?

As of Mar 13, 2024, 505 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Bennison Brown's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 24, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bennison Brown's customers had a positive experience.

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Bennison Brown's customer reviews analysis

The overall company reputation for Bennison Brown Mortgages appears to be overwhelmingly positive based on the feedback provided by customers. Credentials such as exceptional customer care, high levels of professionalism, and strong communication skills are routinely highlighted in the testimonials. Customers are reporting a gold standard of service across various employees, indicative of a consistent company-wide commitment to quality. The presence of personalized attention and the ability to meet tight deadlines have also been frequently mentioned, contributing to a service that customers find reliable and tailored to their needs. The reassurance provided through transparent and efficient communication, particularly during stressful periods of mortgage processing, stands out as a critical factor in the firm's reputation. A sense of trust in the company's advice and the absence of pressure to make decisions reinforce the notion that Bennison Brown places significant emphasis on client satisfaction and ethical business practices.

Positive Feedback

A recurring theme in positive feedback for Bennison Brown Mortgages is the exceptional level of customer service experienced by clients, with multiple staff members consistently receiving praise for their performance. Notable aspects such as effective communication, with quick callbacks and regular updates, significantly reduce stress for clients. The proactiveness of the team, especially in navigating tight deadlines and complex cases, is highlighted as a major advantage. Clients feel well-informed and supported throughout the mortgage application process, citing that Bennison Brown's dedication and attention to detail enhance the overall customer experience. The team's ability to secure favorable mortgage rates and provide sound financial advice adds to the perceived value. Customers express gratitude for the firm's role in making their home-buying journey more manageable and are willing to recommend the company based on their positive experiences.

Concerns and Threads

Based on the reviews provided, there are minimal, if any, negative customer experiences directly raised. However, this lack of negative feedback doesn't eliminate the possibility of areas where the company could improve or challenges that clients may have faced but not disclosed. It is always possible that some customers may have encountered issues that they did not detail in their reviews, such as delays not mentioned or specific advice that could have been clearer. Given that negative aspects are an important source of actionable feedback for any business striving to improve, Bennison Brown should remain diligent in seeking and addressing any client concerns that arise outside of these testimonials.

Frequently asked questions about Bennison Brown

What level of customer service can I expect from Bennison Brown Mortgages?

You can expect to receive exceptional customer service, as multiple reviews highlight the company's commitment to quality, regular and clear communication, and personalized attention.

How does Bennison Brown Mortgages handle tight deadlines and complex cases?

The company is praised for proactively managing tight deadlines and complex mortgage cases, with staff going above and beyond to ensure client needs are met in a timely and effective manner.

Can I trust the mortgage advice provided by Bennison Brown Mortgages?

Clients report a high level of trust in the advice given by Bennison Brown. Recommendations are made in the clients' best interest, and there appears to be no pressure to purchase additional products or services.

Recent customer reviews and testimonials for Bennison Brown

Bennison Brown
LJ
5-Star
a week ago
Brilliant experience! I've renewed two mortgages with Bennison Brown and in both occasions had what I feel is the gold standard of customer care. I've had the pleasure of dealing with Keith, Susan and Michael who are all exceptional at what they do and made it as easy as they could for me (and I'm not the easiest client) One note specifically is their communication. I could always get hold of someone and call backs were always done ASAP which is so important when dealing with something this stressful. I will be using again and can highly recommend.
Bennison Brown
Sydney Richards
5-Star
a week ago
Bennison Brown was amazing for our property purchase. Alex acted on our behalf and went above and beyond to get our mortgage offer to meet our tight deadlines. Thank you so much for making a very stressful period more manageable for us, we appreciate all your hard work and perseverance so much. I would highly recommend Bennison Brown to anyone considering using them :)
Bennison Brown
Nic Ols
5-Star
a week ago
This is the second time we have used Bennison Brown mortgages and i cannot praise them enough...excellent professional service, great communication and sound advice. I would highly recommend Keith and Susan, they made us feel at ease throughout the full application process and fully informed at every stage. Nothing was ever to much trouble and they really put our minds at ease. Thank you Bennison Brown once again you excelled yourselves.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
505
reviews
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Poor
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About Bennison Brown

Mortgage Broker
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