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Audley Travel Reviews

Rated 4.2 based on 80 Reviews

Monsoon Building, 1 Nicholas Rd, London W11 4AN

Travel Agencies London

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Feedback for Audley Travel is overwhelmingly positive, with reviewers consistently highlighting personalized service and expert itinerary planning across destinations such as South Africa, Malaysia, Borneo, and Canada. Customers point to the attentiveness of named specialists—Andy Freeman, Charlotte Callin, and Shannon—as central to the high-quality experience, while thoughtful touches and thorough communication are repeatedly noted. Some mention cost as a consideration but describe it as justified by the value received.

Frequent themes include tailored trip customization, knowledgeable and enthusiastic consultants, and meticulous logistics, including accommodation, transport, and local guides. The Audley app and detailed documentation are also praised for streamlining the travel experience. Customers with special requirements, such as dietary needs, comment positively on how these are proactively accommodated. While a few mention higher pricing, the consensus is that Audley Travel’s expertise delivers distinctive and seamless holidays.

Overall, Audley Travel is regarded as a highly reputable travel agency that delivers meticulously organized, custom trips and responsive personal support. The company’s strong attention to detail, expert staff, and ability to manage complex itineraries reinforce its status among travelers seeking tailored journeys across locations like South Africa, Malaysia, Borneo, and Canada.
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What Customers Are Saying About Audley Travel?

exceeded our expectations beyond belief

a resounding success and most enjoyable

experience with Audley exceeded our expectations

drivers meeting us as required

organisation was flawless

the trip was well-organised

Everything runs smoothly

genuinely friendly and enthusiastic

created brilliant memories

designed by the most knowledgeable consultants

Trustguide extracts key phrases from reviews about Audley Travel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Audley Travel's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Audley Travel Ratings

5

As of Based on 80 revies as of Jul 10, 2025

Audley Travel Score

100%

As of Based on 80 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 80 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Audley Travel's publicly available reviews View source

Angela Pledger rated Audley Travel 5 stars
2 weeks ago
It has been a long held dream for us to explore South Africa and Victoria Falls. We had ideas and significant places we wanted to visit. Andy Freeman, South Africa Specialist at Audley Travel listened to our ideas and plans and created an itinerary that encompassed all our ideas along with his recommendations. He turned our dreams into a reality which exceeded our expectations beyond belief. His expertise was invaluable, he recommended outstanding accommodation, several private tours, a perfect safari and the Jewel in the Crown, a helicopter ride over Victoria Falls. We had a truly magnificent adventure to South Africa and Victoria Falls. We would highly recommend Audley Travel for their personal service, attention to detail and unfailing support and information. It was outstanding.
Deb rated Audley Travel 5 stars
a month ago
We travelled to South Africa in late April early May 2025 with Audley Travel, using Andy Freeman as their specialist South Africa advisor and what a useful knowledgeable nice guy he turned out to be. We visited Cape Town, Franschhoek, Stellenbosch, Swellendam, Oudtshoorn, Knysna, Plettenberg Bay before moving on to Amakhala Private Game Reserve. Andy planned all the routes between towns for us to use in our hired car which made it so much easier to follow. Each of the guesthouses he selected in the different towns were really nice with friendly staff who were so helpful. Amakhala was the highlight of the tour to finish our holiday with. Andy advised us against our original intention to go to Kruger National Park, we were so glad when we got to Amakhala as it was so good. The food was excellent as was the service and Game Reserve drives were beyond all our expectations. Our Ranger/driver delivered excellent informative animal knowledge combined with uncanny sixth sense to find them. All in all we can't thank Andy enough for his guidance and help in booking a dream holiday. I wouldn't hesitate in recommending Andy Freeman and Audley travel if you are thinking of travelling to South Africa. Well done Andy! Steve and Debbie
Martin Wood rated Audley Travel 5 stars
a month ago
We had an amazing / fantastic holiday in Borneo arranged by Audley. We had never used a bespoke agent before, previously making our own arrangements but didn't know where to start with Borneo. The experience with Audley exceeded our expectations and the price was actually very good when our package was built. Our specialist Charlotte Callin had so much local knowledge and was amazing, arranging every detail and tailoring for our needs. Everything was perfect with drivers meeting us as required. Trips and guides were fantastic with people on the ground ensuring we were in the right place at the right time and absolutely no holiday stress. The accommodations and trips Charlotte arranged were amazing and gave us a fantastic holiday and Borneo experience. There were also lots of extra touches. My wife has a very restricted diet which we thought may be a problem in Malaysia but Charlotte had contacted all our lodges and resorts, and each meal time they presented her with plain grilled chicken or fish and plain rice separately and freshly cooked. The Audley experience was perfect start to finish with an amazing itinerary, all international and internal flights and transfers and trips arranged. The itinerary was presented to us in an easy to use binder and a phone App. We had two video calls to arrange the dream holiday and a pre trip call with Charlotte to ensure any last minute questions were answered. We also had a post holiday debrief. We Can not rate Charlotte or Audley highly enough and we will have already booked our next trip to South Africa with Audley who have again arranged a bespoke trip meeting our needs and our timeline.

Frequently Asked Questions About Audley Travel

How does Audley Travel personalize travel itineraries?

Audley Travel assigns specialists who consult with clients about preferences and interests, then design a custom itinerary. Communication is frequent, including calls and emails, to ensure trip elements such as accommodation, transfers, and excursions closely match the traveler’s needs.

Are special requirements, such as dietary needs, accommodated?

Yes, reviews reflect that Audley Travel proactively addresses special requirements. For example, consultants communicate dietary needs to hotels and resorts in advance, resulting in appropriate meal preparations throughout the trip.

What organizational tools does Audley Travel provide for customers?

Audley Travel supplies detailed travel documentation, often including a binder and digital resources through their app. These tools help travelers track itineraries, transfers, and other important trip details while traveling.

About Audley Travel

Travel Agencies
Audley Travel is a travel agency specializing in creating bespoke, tailor-made holidays to a wide range of international destinations. The company connects clients with regional travel specialists who work in consultation with travelers to design personalized itineraries, organizing accommodation, guides, and excursions based on client preferences.

Audley Travel operates through a consultative planning process, involving ongoing communication via calls, emails, and sometimes video meetings. Detailed travel documentation and a companion app are provided to support the trip. The company manages logistics such as transfers and accommodations, and adapts plans for special requirements, ensuring all elements are prearranged and coordinated for a seamless travel experience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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