SkyWings Travel Reviews

The overall sentiment for Skywings Travel, as reflected in customer reviews, is strongly negative with a few isolated positive experiences. Reviewers consistently note issues such as poor customer service, lack of communication, perceived scams, and difficulties in obtaining refunds. While a few customers mention helpful staff members by name, such as Alex and Haris Cassim, most feedback points to significant dissatisfaction with booking changes, hidden charges, and lack of support.

Common feedback includes complaints about incorrect bookings, poor response to customer inquiries, refusal to address errors, and allegations of unethical practices. Several reviews describe incidents where ticket prices appeared to increase after contacting the agency, refund delays, and being charged for fixing agency mistakes. However, the rare positive review highlights prompt service, clear communication, and commitment to meeting promises by specific agents.

Overall, Skywings Travel's reputation is regarded as problematic based on reviewer feedback, with negative experiences spanning London and involving both flight and booking services. Despite a handful of positive mentions for individual agents, persistent reports of service failures and alleged misconduct undermine trust in the company's operations within the UK travel sector.

Skywings Travel operates as a travel agency offering flight booking services, primarily for international destinations. The company connects customers with airlines and provides ticket reservation support, functioning as an intermediary between travelers and airlines for booking flights from locations such as London. The agency conducts its business both through direct customer service, where staff members assist with ticket bookings, and through telephone and online communications. The operational workflow involves gathering customer information, reserving seats with airlines, and processing payment as part of the ticket issuance process.