The overall sentiment among Best At Travel customers is mixed, with clear divisions between positive and negative experiences. While multiple reviewers recount repeated, satisfactory holiday bookings, several recent accounts highlight dissatisfaction, particularly regarding unresolved issues and inadequate responses after payment. The company is said to provide good service when processes run smoothly, but responsiveness falters when problems arise. Specific criticisms focus on lack of accountability and unaddressed complications with bookings and accommodations.

Key positive themes include the helpfulness and professionalism of individual staff members such as Lauren, Monica, Luke, Peter, and Herbert. Customers frequently mention competitive pricing and smooth booking experiences, specifically noting staff availability and honesty when responding to queries or concerns. However, negative reviews mention issues such as booking errors, uncommunicated closures, and lack of follow-up, with particular mention of stressful experiences and poor resolution of complaints.

In summary, Best At Travel maintains a reputation for knowledgeable staff and efficient service, appealing to those seeking travel agents with personal expertise, especially for destinations like the Maldives and Thailand. However, recent feedback suggests the company risks eroding trust if post-booking support and accountability are not improved, particularly regarding high-value international holidays.

Best At Travel is a travel agency that specializes in arranging holiday packages to destinations such as the Maldives and Thailand. The company operates within the travel industry, assisting clients with booking hotels, transfers, and flight arrangements, primarily through direct communication and personalized planning.

Best At Travel conducts most client interactions through travel consultants who handle inquiries, reservations, and any required changes or adjustments. The operational model depends on named staff members providing tailored advice, managing logistics, addressing customer queries, and facilitating booking modifications, including changes prompted by external travel or airline developments.