Ashleigh Veterinary Centre Reviews

The overall company reputation of Ashleigh Veterinary Centre, as derived from the provided customer reviews, indicates a clinic that is generally appreciated for its empathetic and professional care, especially in handling sensitive situations such as the end-of-life care for pets. Customers commend the clinic for its thorough communication, including providing details about procedures, following up with phone calls, and offering aftercare advice. The clinic's staff, notably the reception team and certain veterinarians, are frequently described as warm, friendly, and helpful, reinforcing the clinic's reputation for good customer service. However, the reviews also point to some inconsistencies, particularly with regards to staff attitudes and experience levels. Negative experiences highlight concerns over perceived rudeness, lack of compassion during procedures, and administrative issues such as record transfers and difficulty in securing timely appointments.

Here at Ashleigh we appreciate that your pet is a family member, and as such we try to provide you with the same level of care as we would provide for our own family. All the members of the team have their own pets and as such understand the fears and concerns you have when one of your pets are ill. We strive to prevent illness by providing a service that aims to prevent sickness in the first place, keeping your pet as disease free as possible throughout life. Should your pet fall ill we are here to guide you through the difficulty of understanding what is wrong and what means we have available to help your pet. Our ethos is Veritas et Fidelitas which translates to Truth and Fidelity.