Appliance Shop Reviews

Overall sentiment for Appliance Shop is mixed, with some reviewers citing excellent service and knowledgeable showroom staff, while others describe issues around delivery and customer service. Reviewers consistently note prompt assistance in store and competitive pricing, but several detail unsatisfactory delivery experiences, unexpected fees, and a lack of clear communication from the delivery teams.

Common themes across Appliance Shop reviews include inconsistent delivery experiences—such as unhelpful or inflexible drivers, missed or rescheduled delivery slots, and additional fees for failed delivery attempts. Some customers appreciated being kept informed about their orders, while others felt let down by unclear policies, refused refunds, or lack of post-purchase support, particularly around damaged products or old appliance collections.

Appliance Shop is perceived as a convenient and local option for purchasing appliances, but its reputation is impacted by recurrent delivery and customer service frustrations. Especially in the local area, trust in Appliance Shop appears divided, with some loyal customers and others who do not plan to return after negative experiences.

Appliance Shop is a retailer specializing in household appliances such as fridges, freezers, washer dryers, electric hobs, and dishwashers. The company sells products through both a physical showroom and an online store, offering customers the option to purchase and arrange delivery or collection directly.

The company operates with a combination of in-store assistance and third-party delivery services. Ordering can be conducted online or in person, with delivery options including next-day or multi-person delivery for an extra fee. Communication regarding order status is typically handled through phone calls, emails, and text messages.