Vape and Go - Online Vaping Store in the UK Reviews

Overall sentiment for Vape & Go’s online vape store is decidedly mixed, with feedback ranging from strong dissatisfaction regarding customer service responsiveness to high praise for order fulfillment and product quality. Reviewers consistently mention problems such as slow delivery, unresolved refunds, unanswered calls and emails, with several dissatisfied users labeling the company as “scammers” or “unprofessional.” However, there are also positive remarks noting fast delivery, well-packaged goods, and helpful staff, especially when issues were resolved quickly.

The most frequent themes in these reviews are service reliability, order accuracy, and customer communication. Negative feedback centers on unfulfilled orders, missing items, or difficulty securing refunds; these are paired with frustration over unresponsive customer support channels. Positive reviews highlight fast dispatch, good product selection, and repeat satisfaction, indicating operational consistency in some cases but inconsistency in others.

Based on customer feedback, Vape & Go’s reputation as an online vape shop appears polarized. While some customers in the UK have had seamless experiences with fast, correct deliveries, others cite major concerns around missing orders, slow refunds, and lack of support. Overall, Vape & Go attracts both loyal customers and sharp criticism, making its reputation locally mixed and cautionary.

Vape & Go operates an online vape shop, offering a range of vaping products such as e-liquids, devices, and accessories for purchase through its digital platform. Customers can browse and place orders directly via the company’s website for home delivery. The company handles order fulfillment through online transactions and uses courier partners for delivery. Customer support is provided via email and telephone during business hours. The operational model prioritizes direct-to-consumer shipping and maintains an online presence for handling orders and inquiries.