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Angel Animal Hospital Reviews

Rated 4.2 based on 383 Reviews

110 N Bluff Rd, Greenwood, IN 46142, United States

Vets Greenwood

Published on
July 6, 2025
Last updated
July 6, 2025

Reviews Summary

The overall sentiment for Angel Animal Hospital’s veterinary services is mixed, with reviewers describing both deeply positive and concerning experiences. Several customers highlight attentive care, compassionate staff, and thorough examinations from Dr. Piper and her team. There are also strong criticisms around lack of emergency response, lapses in communication, and impersonal or insensitive handling during stressful visits, including issues with record access and miscommunication regarding services and billing.

Common feedback includes praise for the staff’s ability to provide care during difficult situations and their attention to detail, especially for long-term or repeat customers. Positive themes repeatedly mention the knowledge of Dr. Piper, animal welfare, and occasions where prompt action was seen as life-saving. However, dissatisfaction centers around phone responsiveness, perceived lack of empathy in emergencies, inconsistent customer service, and logistical issues such as being understaffed or mishandling of records and billing.

Overall, Angel Animal Hospital has a reputation in the region for providing competent veterinary care, with many loyal customers appreciating the effort made by Dr. Piper and staff. Trust is built by responsiveness in critical moments and the expertise shown in standard care. Nevertheless, operational challenges and inconsistent experiences impact the hospital's standing, especially during urgent or emotionally charged situations.
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What Customers Are Saying About Angel Animal Hospital?

the only one to actually helped

this much care and attention

took great care of us

my number 1 choice

immediately started taking care of her

more care than my regular vet

incredibly knowledgeable

done exceedingly well by us

very helpful, caring and respectful

treat them as if they are their own

Trustguide extracts key phrases from reviews about Angel Animal Hospital and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Angel Animal Hospital's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Angel Animal Hospital Ratings

5

As of Based on 383 revies as of Jul 06, 2025

Angel Animal Hospital Score

40%

As of Based on 383 revies as of Jul 06, 2025

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Customer Reviews

As of Jul 06, 2025, 383 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Angel Animal Hospital's publicly available reviews View source

S L rated Angel Animal Hospital 1 stars
2 weeks ago
I’m switching vets. I’ve been a customer for years and I have had it. I have already been on the fence about the services at this vet, but the icing on the cake was hearing the Employees “ whisper “ And talk trash about us right behind the door. Obviously, they weren’t being quiet enough. Also, I find it strange that they take my pet into a back room to perform basic Checkups, shots and temperature where every other vet does it in front of the customer. Not sure if my pet is acting traumatized just from going to the vet or The handling in the back room has something going on.
Jeff Henry rated Angel Animal Hospital 5 stars
Edited 3 years ago
I've called almost all the Clinics and hospitals. Angels was the only one to actually helped. And seem to care. Pt.2 of this review. Ive never seen this much care and attention to detail from any other Animal hospital. As you know I rescue wild and domestic animals. This is my number 1 choice for your pets care. They did a proper and correct exam. Far more than any other. Reasonable price. But I don't care about price although some have too. The care is what counts. Thanks to the staff. I want to thank all the staff for the card! That was AWESOME!!! By the way a dog is only mean if you make it that way. My pits are Sweethearts!
Jason Clemons rated Angel Animal Hospital 5 stars
Edited 3 years ago
I cannot say enough about the staff at Angel Animal Hospital. We had rushed up here last week because our chocolate lab was lethargic and didn’t want to do anything, which was highly unlike him especially for only being 7 months old. They took great care of us and Kane. Unfortunately, we ended up having to send Kane over the rainbow bridge, but the folks here made it easier. I would highly recommend anyone in the area come here for their pets.

Frequently Asked Questions About Angel Animal Hospital

How responsive is Angel Animal Hospital during emergencies?

Experiences vary. While some reviewers report life-saving emergency care and immediate assistance, others mention difficulty reaching staff, lack of timely callbacks, and challenges obtaining quick service in urgent situations.

Does Angel Animal Hospital perform standard checkups in front of pet owners?

Some customers note that basic checkups and procedures are performed in a separate back room, rather than in front of the owner. This approach may differ from other vets, and some reviewers found it unusual.

Are there issues with billing or record-keeping?

Several reviewers describe occasional mistakes in billing and difficulties obtaining medical records when transferring to a new vet. These operational challenges may occur, especially when the facility is understaffed.

About Angel Animal Hospital

Vets
Angel Animal Hospital is a veterinary clinic specializing in the medical care of domestic and occasionally wild animals. The core services include preventative care, health checkups, emergency treatment, and routine procedures delivered in person by veterinary professionals, including Dr. Piper and her staff.

The hospital operates through scheduled and emergency appointments, with veterinary technicians and staff handling examinations, treatments, and client communications. Some procedures are performed in a dedicated back room, and the workflow involves staff coordination, front desk operations, and occasional referral to outside veterinary specialists or emergency clinics.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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