homepage
/
New York, NY
/
Dry Cleaners
/
Alba Dry Cleaning & Tailors
Alba Dry Cleaning & Tailors

Alba Dry Cleaning & Tailors Reviews Summary

Dry Cleaners | New York, NY

What do customers say about Alba Dry Cleaning & Tailors?

As of Jan 08, 2024, 382 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 8, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
382
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Alba Dry Cleaning & Tailors's customer reviews analysis

Upon analyzing recent customer testimonials about Alba Dry Cleaners & Tailoring, we find that the firm’s reputation is marred by inconsistency and divided opinions. Several customers express satisfaction with the timeliness and quality of the tailoring services, while others severely criticize the dry cleaning services, reporting lost or damaged garments and unfulfilled commitments. There are instances of exemplary service but also alarming complaints about professionalism and reliability. Recurring themes in feedback include discrepancies in the quality of service provided, with some customers experiencing exceptional workmanship and others facing negligence and a lack of accountability from the company. Moreover, concerns about time management and communication further impact the establishment's reputation, pointing towards a need for improvement in customer service protocols.

Positive Feedback

Highlighted in the customer feedback for Alba Dry Cleaners & Tailoring are commendations on their tailoring services, often described as high-quality, precise, and exceeding expectations. Customers have reported fast turnaround times for tailoring orders, with some even completed by the next day. Additionally, the company receives praise for its successful treatment of challenging stains and accommodating special requests, such as weight loss-related alterations. The personable nature of the staff and willingness to go the extra mile are also noted, with instances of customers being grateful for the preservation of garments they deemed nearly unsalvageable. Overall, the positive aspects of customer feedback revolve around the company's ability to deliver effective tailoring services and occasional remarkable recoveries in dry cleaning.

Concerns and Threads

On the negative front, Alba Dry Cleaners & Tailoring faces serious customer dissatisfaction regarding its dry cleaning service. Multiple reviews recount experiences of lost or mishandled clothing, including incidents requiring legal action. Additionally, the lack of professionalism and accountability from management has been highlighted, with some customers feeling disrespected and misled about service completion times. Complaints about overcharging and improper handling of credits add to the list of grievances, impacting the trust and the overall perception of the business. There are further mentions of damaged or inadequately cleaned items, especially high-value garments, leading to questions about the company's competency and care in handling delicate clothing.

Frequently asked questions about Alba Dry Cleaning & Tailors

How reliable are the turnaround times for Alba Dry Cleaners & Tailoring services?

There is a mixture of feedback regarding turnaround times. Some customers report quick, even next-day service for tailoring. However, others have experienced delays and received their garments later than initially promised, particularly with dry cleaning services.

Can I trust Alba Dry Cleaners & Tailoring with high-value or designer garments?

Customer experiences vary significantly. While some customers have been satisfied with the care and results, others have reported significant damage to their designer garments. It is recommended to discuss your concerns directly with the company before entrusting high-value items to their care.

Does Alba Dry Cleaners offer any guarantees for their services?

The reviews do not consistently indicate a formal guarantee policy. As service quality and results have varied greatly among customers, it would be prudent to inquire directly with Alba Dry Cleaners & Tailoring about their policies on service guarantees and compensation for potential damage or loss.

Recent customer reviews and testimonials for Alba Dry Cleaning & Tailors

Alba Dry Cleaning & Tailors
Tonise Mason
1-Star
4 weeks ago
This is probably the worse dry cleaners I have ever encountered I would never recommend this place to my worst enemy He not only lied about how long it would take but he then misplaced my coat and I received it back 4 days later once I received my mackage back I realized he ruined it and damaged both emblems off my mackage coat, ripping the inside of it the stitching inside and on my hood as well as fading the color of my coat & instead of him being compassionate & taking accountability he continued making excuses about the condition of my coat that was his responsibility to clean and still managed to blame everything else I also noticed a bunch of customers coming in complaining about him irresponsibly giving them someone else’s clothing I urge everyone to stay away from this company & would not recommend sending any high quality designer clothing to them even if they said they could do it.
Alba Dry Cleaning & Tailors
Teresa Nguyen
1-Star
2 months ago
I am a first time customer but I will definitely be returning! I went to get my pants tailored and I asked when they would be ready, expecting it to be a week. And to my great surprise, he said the next day! And sure enough it was done the next day, and done perfectly. Super impressed and looking forward to going back for other services
Alba Dry Cleaning & Tailors
Steve B
1-Star
2 months ago
I really wish I could give this place more than a 3 star review. I have been using this Dry Cleaner for tailoring services, so I can't negatively speak on that. My biggest issue is the fact that my pieces are never on time. I prepare in advance and give 3-4 days prior to the needed date, so I don't end up in a predicament, but even then, "ready on Monday," turns into "come back tomorrow," and it ends up being ready the day that I need it or the day before. Stressful if you have a big event you need alterations for. Do I recommend the quality of the alterations? Always. Do I vouch for a timely delivery? Absolutely not. I also see some reviews mentioning price. I feel I have been quoted fair prices, but sometimes they are random and I wonder when have I gotten a "discount," and when have I overpaid.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
382
reviews
Excellent
Good
Average
Fair
Poor

About Alba Dry Cleaning & Tailors

Dry Cleaners

Alba Dry Cleaning & Laundry Service specializes in fine tailoring. Our unparalleled attention to detail, meticulous dedication and passion are all found in every piece of our work. For your convenience, we offer a myriad of services - for men, we specialize in suits, jackets, slacks, and other professional attire. For women, we specialize in dresses, suiting, skirts, and blouses. Please feel free to reach us and ask about anything you need. We also offer dry cleaning and laundry for our clients.

Expand