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Alba Dry Cleaning & Tailors Reviews

Rated 4.4 based on 382 Reviews

140 Nassau St, New York, NY 10038, United States

Dry Cleaners | New York, NY

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

Upon analyzing recent customer testimonials about Alba Dry Cleaners & Tailoring, we find that the firm’s reputation is marred by inconsistency and divided opinions. Several customers express satisfaction with the timeliness and quality of the tailoring services, while others severely criticize the dry cleaning services, reporting lost or damaged garments and unfulfilled commitments. There are instances of exemplary service but also alarming complaints about professionalism and reliability. Recurring themes in feedback include discrepancies in the quality of service provided, with some customers experiencing exceptional workmanship and others facing negligence and a lack of accountability from the company. Moreover, concerns about time management and communication further impact the establishment's reputation, pointing towards a need for improvement in customer service protocols.

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What Customers Are Saying About Alba Dry Cleaning & Tailors?

Trustguide uses AI to extract key phrases from reviews about Alba Dry Cleaning & Tailors and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Alba Dry Cleaning & Tailors's customers had a positive experience.

Positive
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Alba Dry Cleaning & Tailors Ratings

1

As of Based on 382 revies as of Jan 08, 2024

Alba Dry Cleaning & Tailors Score

As of Based on 382 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 382 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Alba Dry Cleaning & Tailors's publicly available reviews View source

Tonise Mason rated Alba Dry Cleaning & Tailors 1 stars
4 weeks ago
This is probably the worse dry cleaners I have ever encountered I would never recommend this place to my worst enemy He not only lied about how long it would take but he then misplaced my coat and I received it back 4 days later once I received my mackage back I realized he ruined it and damaged both emblems off my mackage coat, ripping the inside of it the stitching inside and on my hood as well as fading the color of my coat & instead of him being compassionate & taking accountability he continued making excuses about the condition of my coat that was his responsibility to clean and still managed to blame everything else I also noticed a bunch of customers coming in complaining about him irresponsibly giving them someone else’s clothing I urge everyone to stay away from this company & would not recommend sending any high quality designer clothing to them even if they said they could do it.
Teresa Nguyen rated Alba Dry Cleaning & Tailors 1 stars
2 months ago
I am a first time customer but I will definitely be returning! I went to get my pants tailored and I asked when they would be ready, expecting it to be a week. And to my great surprise, he said the next day! And sure enough it was done the next day, and done perfectly. Super impressed and looking forward to going back for other services
Steve B rated Alba Dry Cleaning & Tailors 1 stars
2 months ago
I really wish I could give this place more than a 3 star review. I have been using this Dry Cleaner for tailoring services, so I can't negatively speak on that. My biggest issue is the fact that my pieces are never on time. I prepare in advance and give 3-4 days prior to the needed date, so I don't end up in a predicament, but even then, "ready on Monday," turns into "come back tomorrow," and it ends up being ready the day that I need it or the day before. Stressful if you have a big event you need alterations for. Do I recommend the quality of the alterations? Always. Do I vouch for a timely delivery? Absolutely not. I also see some reviews mentioning price. I feel I have been quoted fair prices, but sometimes they are random and I wonder when have I gotten a "discount," and when have I overpaid.

Frequently Asked Questions About Alba Dry Cleaning & Tailors

How reliable are the turnaround times for Alba Dry Cleaners & Tailoring services?

There is a mixture of feedback regarding turnaround times. Some customers report quick, even next-day service for tailoring. However, others have experienced delays and received their garments later than initially promised, particularly with dry cleaning services.

Can I trust Alba Dry Cleaners & Tailoring with high-value or designer garments?

Customer experiences vary significantly. While some customers have been satisfied with the care and results, others have reported significant damage to their designer garments. It is recommended to discuss your concerns directly with the company before entrusting high-value items to their care.

Does Alba Dry Cleaners offer any guarantees for their services?

The reviews do not consistently indicate a formal guarantee policy. As service quality and results have varied greatly among customers, it would be prudent to inquire directly with Alba Dry Cleaners & Tailoring about their policies on service guarantees and compensation for potential damage or loss.

About Alba Dry Cleaning & Tailors

Dry Cleaners

Alba Dry Cleaning & Laundry Service specializes in fine tailoring. Our unparalleled attention to detail, meticulous dedication and passion are all found in every piece of our work. For your convenience, we offer a myriad of services - for men, we specialize in suits, jackets, slacks, and other professional attire. For women, we specialize in dresses, suiting, skirts, and blouses. Please feel free to reach us and ask about anything you need. We also offer dry cleaning and laundry for our clients.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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