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Abbey Service Centre
Abbey Service Centre

Abbey Service Centre Reviews Summary

Car Garages | Birmingham

What do customers say about Abbey Service Centre?

As of Apr 23, 2024, 185 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Highly recommend any day

Brilliant customer service

Sorted me out with a good price

honest and legitimate garages

Very experienced and professional

Fantastic service as ever

the service good

Robs awesome always fits you in

always had great service

after service is very poor

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 23, 2024
Last updated
April 23, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
185
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
80%
Neutral
10%
Negative
10%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Abbey Service Centre's customer reviews analysis

Abbey Service Centre has established a strong reputation predicated on swift and efficient service, as well as a customer-friendly atmosphere. Customer feedback consistently praises the Centre's ability to handle urgent repairs expeditiously, as exemplified by their prompt replacement of an auxiliary belt tensioner for a customer far from home. References to Herbie, presumably a senior staff member, suggest a personable and honest point of contact who bolsters the Centre's trustworthiness. The testimonials highlight an organized, clean, and professional environment, with a comfortable waiting area commended on multiple occasions. While there are recurring commendations for the staff's honesty, particularly in instances where other garages have purportedly overquoted for services, the Centre's after-service follow-up has drawn criticism. Problems with administrative processes such as invoicing and an instance of poor communication regarding tyre conditions have marred the Centre’s otherwise favorable image.

Positive Feedback

Positive feedback for Abbey Service Centre focuses on rapid and effective services, highlighted by their quick turnaround in sourcing and fitting parts. Commendations also abound for their customer service, particularly from Herbie who is repeatedly singled out for his accommodating attitude and transparency, earning the trust of many customers. The Centre is often described as well-organized, clean, and professional, creating a pleasant environment for customers. Extensive praise is found for the team's honesty and fair pricing, particularly when compared to rivals. Regular customers express a strong sense of loyalty, underlining the Centre's reliability and consistent performance in fulfilling varied car care needs.

Concerns and Threads

Despite the overall positive feedback, Abbey Service Centre faces criticism directed mainly at its post-service communication and administrative competence. A notable grievance pertains to an instance of poor follow-up on invoicing, coupled with a claim of disorganization, as evidenced by a call demanding payment when the customer had already settled the bill. In this case, the reputation for reliability is tarnished by the lack of promptness in delivering invoicing documentation and the subsequent skepticism induced regarding tyre service quality. The experience has led to one customer's determination not to return or recommend the Centre. This suggests that improvements could be made in maintaining consistent service quality and administrative follow-through.

Frequently asked questions about Abbey Service Centre

Can Abbey Service Centre handle emergency car repairs?

Yes, customer testimonials indicate that Abbey Service Centre is capable of managing emergency repairs efficiently, often going out of their way to source parts quickly and prioritize urgent work.

What kind of customer experience can I expect at Abbey Service Centre?

Customers can expect a professional, clean, and organized service environment, coupled with friendly and honest communication from the staff. In particular, Herbie is often commended for excellent customer service.

Does Abbey Service Centre offer a reliable after-service?

While there is strong praise for the Centre's service quality, there are concerns about post-service follow-ups, particularly with regards to invoicing and administrative accuracy. This is an area where customers have had mixed experiences.

Recent customer reviews and testimonials for Abbey Service Centre

Abbey Service Centre
Rory Willis
5-Star
2 days ago
Highly recommend any day, I was 2.5 hours away from home when my auxiliary belt tensioner went. Got it down to Abbey Service Centre and they managed to source the parts and get it fitted for me within 2 hours. Great staff, helpful and friendly.
Abbey Service Centre
Bal 'N' Singh
5-Star
a month ago
Needed an m.o.t at short notice as my garage were booked up. Spoke to Herbie at Abbey Service Center in Birmingham and he found an early Saturday morning slot. Brilliant customer service, very organised garage, and clean with a comfortable customer waiting area. Thank you Abbey service center, will definitely use again for my future car care requirements. Highly recommended.
Abbey Service Centre
Rich “Honest Joe” P
5-Star
a week ago
Sorted me out with a good price and looked after me when Asda Tyres let me down. Currently sorting a TPMS sender issue out and generally I find them to be friendly and efficient in how they go about their business.
Read all reviews

About Abbey Service Centre

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