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Abbey Service Centre Reviews

Rated 4.6 based on 185 Reviews

38 Wood Ln, Birmingham B24 9QL

Car Garages | Birmingham

Published on
April 23, 2024
Last updated
April 23, 2024

Reviews Summary

Abbey Service Centre has established a strong reputation predicated on swift and efficient service, as well as a customer-friendly atmosphere. Customer feedback consistently praises the Centre's ability to handle urgent repairs expeditiously, as exemplified by their prompt replacement of an auxiliary belt tensioner for a customer far from home. References to Herbie, presumably a senior staff member, suggest a personable and honest point of contact who bolsters the Centre's trustworthiness. The testimonials highlight an organized, clean, and professional environment, with a comfortable waiting area commended on multiple occasions. While there are recurring commendations for the staff's honesty, particularly in instances where other garages have purportedly overquoted for services, the Centre's after-service follow-up has drawn criticism. Problems with administrative processes such as invoicing and an instance of poor communication regarding tyre conditions have marred the Centre’s otherwise favorable image.
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What Customers Are Saying About Abbey Service Centre?

Highly recommend any day

Brilliant customer service

Sorted me out with a good price

honest and legitimate garages

Very experienced and professional

Fantastic service as ever

the service good

Robs awesome always fits you in

always had great service

after service is very poor

Trustguide uses AI to extract key phrases from reviews about Abbey Service Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Abbey Service Centre's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Abbey Service Centre Ratings

5

As of Based on 185 revies as of Apr 23, 2024

Abbey Service Centre Score

80%

As of Based on 185 revies as of Apr 23, 2024

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Customer Reviews

As of Apr 23, 2024, 185 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Abbey Service Centre's publicly available reviews View source

Rory Willis rated Abbey Service Centre 5 stars
2 days ago
Highly recommend any day, I was 2.5 hours away from home when my auxiliary belt tensioner went. Got it down to Abbey Service Centre and they managed to source the parts and get it fitted for me within 2 hours. Great staff, helpful and friendly.
Bal 'N' Singh rated Abbey Service Centre 5 stars
a month ago
Needed an m.o.t at short notice as my garage were booked up. Spoke to Herbie at Abbey Service Center in Birmingham and he found an early Saturday morning slot. Brilliant customer service, very organised garage, and clean with a comfortable customer waiting area. Thank you Abbey service center, will definitely use again for my future car care requirements. Highly recommended.
Rich “Honest Joe” P rated Abbey Service Centre 5 stars
a month ago
Sorted me out with a good price and looked after me when Asda Tyres let me down. Currently sorting a TPMS sender issue out and generally I find them to be friendly and efficient in how they go about their business.

Frequently Asked Questions About Abbey Service Centre

Can Abbey Service Centre handle emergency car repairs?

Yes, customer testimonials indicate that Abbey Service Centre is capable of managing emergency repairs efficiently, often going out of their way to source parts quickly and prioritize urgent work.

What kind of customer experience can I expect at Abbey Service Centre?

Customers can expect a professional, clean, and organized service environment, coupled with friendly and honest communication from the staff. In particular, Herbie is often commended for excellent customer service.

Does Abbey Service Centre offer a reliable after-service?

While there is strong praise for the Centre's service quality, there are concerns about post-service follow-ups, particularly with regards to invoicing and administrative accuracy. This is an area where customers have had mixed experiences.

About Abbey Service Centre

Car Garages
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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