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Empire Auto Protect Reviews

Rated 4.4 based on 2026 Reviews

8 The Green Suite 11230, Dover, DE 19901, United States

Car Garages Dover

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Reviewers of Empire Auto Protect share a mixed sentiment, with several customers highlighting attentive, well-informed staff such as Steve and Lance, and commenting positively on clear coverage explanations and problem-solving support. Many positive experiences cite fast response times, straightforward claims processes, and honesty about coverage, especially when major vehicle repairs such as transmission issues arise. However, a notable proportion of reviews express strong dissatisfaction relating to customer service and difficulties canceling policies, with reports of unreturned calls and lack of clarity around refunds.

The most common positive themes include professionalism, detailed information sharing, and support with financial arrangements. Customers valued having coverage that was accepted at multiple dealerships, and appreciated loaner vehicle provision in case of breakdowns. On the negative side, multiple users encountered persistent issues with communication, disputed charges, and confusion over cancellation and refund processes that eroded trust for those individuals.

Overall, Empire Auto Protect's reputation in the vehicle warranty industry is characterized by a blend of strong, transparent service for many customers, contrasted with serious concerns about after-sales support. People considering coverage in the auto protection sector should weigh these strengths alongside recurring issues about follow-through on cancellations and the clarity of contract terms.
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What Customers Are Saying About Empire Auto Protect?

excellent at providing informational support

a great person to work with

exceptional customer service from start to finish

good price on a rebuilt title

incredibly helpful in guiding me

everything went. My car needed work

very informative and explained the benefits

process was smooth and professional

Trustguide extracts key phrases from reviews about Empire Auto Protect and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Empire Auto Protect's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Empire Auto Protect Ratings

5

As of Based on 2026 revies as of Jul 10, 2025

Empire Auto Protect Score

60%

As of Based on 2026 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 2026 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Empire Auto Protect's publicly available reviews View source

Charlie Swain III rated Empire Auto Protect 5 stars
5 days ago
Steven Rogers was excellent at providing informational support for me as a new customer. It gave me the confidence to invest. I am now a part of the family and looking forward to your service with the super low mileage 2012 Honda Fit! Thank you!
Angela Gilbert rated Empire Auto Protect 5 stars
Edited 2 months ago
Steve was a great person to work with I got the coverage I needed and also switching from another warranty as Steve helped me out . Thank You will be having my children move as well .
LaSha Williams rated Empire Auto Protect 5 stars
Edited 2 months ago
Lance provided exceptional customer service from start to finish. He clearly explained the coverage options available and made sure I understood what was included. He also worked with me to find the best deal that fit my needs and budget. I really appreciated how he helped me with my down payment as well—it made a big difference. Overall, Lance was professional, patient, and genuinely helpful. Highly recommended!

Frequently Asked Questions About Empire Auto Protect

What is the claims process like with Empire Auto Protect?

Customers report that the claims process is smooth and often handled directly with repair shops. Approvals for work are usually quick, with customers kept informed throughout. Some reviews mention timely resolutions and no surprise costs for major repairs.

Can I take my vehicle to any repair shop or dealership?

Yes, reviews note that coverage can be used at any authorized dealership, including brands such as Nissan. This flexibility is appreciated by customers looking for convenience and reputable service locations.

Is canceling a policy or getting a refund straightforward?

Some customers mention challenges canceling their policy or obtaining a refund, with reports of unclear communication and delays. If refund or cancellation terms are important to you, it's advisable to confirm these details in writing before purchasing.

About Empire Auto Protect

Car Garages
Empire Auto Protect provides vehicle service contracts and auto protection plans that cover repairs and mechanical breakdowns. Its core offering is extended warranty coverage for used and new vehicles, designed to help customers avoid unexpected repair costs. The company delivers its services directly to customers, primarily through phone and online channels.

Empire Auto Protect operates by selling policies, explaining coverage details, and assisting customers with the claims process for vehicle repairs. Coordination with repair shops and dealerships is a key aspect of their workflow. Customers can purchase coverage for varied vehicle types, and the company manages approvals, payments, and customer support internally.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.