Empire Auto Protect Reviews

Reviewers of Empire Auto Protect share a mixed sentiment, with several customers highlighting attentive, well-informed staff such as Steve and Lance, and commenting positively on clear coverage explanations and problem-solving support. Many positive experiences cite fast response times, straightforward claims processes, and honesty about coverage, especially when major vehicle repairs such as transmission issues arise. However, a notable proportion of reviews express strong dissatisfaction relating to customer service and difficulties canceling policies, with reports of unreturned calls and lack of clarity around refunds.

The most common positive themes include professionalism, detailed information sharing, and support with financial arrangements. Customers valued having coverage that was accepted at multiple dealerships, and appreciated loaner vehicle provision in case of breakdowns. On the negative side, multiple users encountered persistent issues with communication, disputed charges, and confusion over cancellation and refund processes that eroded trust for those individuals.

Overall, Empire Auto Protect's reputation in the vehicle warranty industry is characterized by a blend of strong, transparent service for many customers, contrasted with serious concerns about after-sales support. People considering coverage in the auto protection sector should weigh these strengths alongside recurring issues about follow-through on cancellations and the clarity of contract terms.

Empire Auto Protect provides vehicle service contracts and auto protection plans that cover repairs and mechanical breakdowns. Its core offering is extended warranty coverage for used and new vehicles, designed to help customers avoid unexpected repair costs. The company delivers its services directly to customers, primarily through phone and online channels.

Empire Auto Protect operates by selling policies, explaining coverage details, and assisting customers with the claims process for vehicle repairs. Coordination with repair shops and dealerships is a key aspect of their workflow. Customers can purchase coverage for varied vehicle types, and the company manages approvals, payments, and customer support internally.