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Volvo Truck and Bus Centre Heathrow Reviews

Rated 4.2 based on 111 Reviews

Bulls Bridge Centre, N Hyde Gardens, Hayes UB3 4QQ

Car Garages Hayes

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, customer sentiment for Hayes Volvo Truck & Bus is mixed, with multiple reviewers commending the team’s speed and technical ability, especially in emergency repair situations, but others voicing concerns around customer service inconsistencies. Reviewers consistently note prompt and effective repairs, professionalism from staff like Steffi and Aaron, and helpful problem resolution. At the same time, criticisms revolve around unprofessional or unfriendly behavior from reception staff, long waiting periods for paperwork or entry, and occasional communication lapses.

Among positive themes, the expertise and efficiency of the technical team are repeatedly mentioned, with several customers highlighting how quickly repairs were carried out—even during late hours. Named staff receive specific praise for professionalism and care. Negative themes cluster around front-of-house experience and process delays, including issues with reception and extended waiting for administrative matters.

In summary, Hayes Volvo Truck & Bus is recognized for its capable repair service and technical know-how but draws mixed reviews on customer-facing processes and communications. The company maintains a solid reputation among its technical clients in the region but would benefit from greater attention to reception conduct and procedural efficiency.
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What Customers Are Saying About Volvo Truck and Bus Centre Heathrow?

so helpful getting us back on the road

immensely helpful many times

Service was great in regards to getting the required repairs done.

Always a great truck service.

Very helpful and friendly,and saved me loads of trouble

good customer services

a warm reception

Trustguide extracts key phrases from reviews about Volvo Truck and Bus Centre Heathrow and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Volvo Truck and Bus Centre Heathrow's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Volvo Truck and Bus Centre Heathrow Ratings

1

As of Based on 111 revies as of Jul 10, 2025

Volvo Truck and Bus Centre Heathrow Score

50%

As of Based on 111 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 111 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Volvo Truck and Bus Centre Heathrow's publicly available reviews View source

John Jay Funnell rated Volvo Truck and Bus Centre Heathrow 5 stars
a year ago
Hayes Volvo Truck & Bus we’re so helpful getting us back on the road in no time at all. A new APM fitted and calibrated in under 3 hours. Wish they were on our doorstep. Thank you.
Ben Lewis rated Volvo Truck and Bus Centre Heathrow 5 stars
a year ago
Steffi is a high level professional that works here, she has been immensely helpful many times we have used this company over the years. If she is handling your booking, you are in great hands. 5/5 recommend for her! Thank you :)
Lilly M rated Volvo Truck and Bus Centre Heathrow 1 stars
a year ago
The new receptionist I encountered today was the most rude, abrupt, horrid person I have ever come across. Maybe she should consider becoming a prison officer.

Frequently Asked Questions About Volvo Truck and Bus Centre Heathrow

How quickly can Hayes Volvo Truck & Bus complete repairs?

Several reviews mention prompt repairs, with some customers stating complex issues were resolved within a few hours. Actual completion time may vary depending on workload and issue complexity, but the team is noted for efficient work, even during late hours.

Are technical staff at Hayes Volvo Truck & Bus experienced and professional?

Reviews frequently praise the expertise of technicians, mentioning staff members by name for their professionalism. Customers highlight the team's ability to solve complicated issues and provide clear technical support.

Will my visit involve a wait for paperwork or entry?

Some reviewers report delays with paperwork and entry processes, including waiting for keys or access at the gate. These administrative steps may occasionally take extra time, especially during busy periods.

About Volvo Truck and Bus Centre Heathrow

Car Garages
Hayes Volvo Truck & Bus provides truck and bus repair services, including diagnostic, maintenance, and emergency repair, primarily for commercial vehicles. Operating in the automotive repair sector, the company delivers in-person services at their workshop and also supports customers with urgent, on-the-road assistance when required.

The company employs a team of technicians and administrative staff who handle service bookings, diagnostic evaluations, repair works, and customer coordination. Vehicles are serviced by skilled mechanics, while frontline staff manage reception, paperwork, and payment processes. The workflow typically moves from vehicle intake and assessment to service completion and customer handover.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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