The most consistent themes across reviews involve staff professionalism, speed of service, and the convenience of staying in the vehicle during the process. Multiple reviewers note efficiency, clear communication, and helpfulness, specifically mentioning staff members like Josh, Lili, Nick, and Ashley. However, complaints are serious where they occur, relating to incomplete oil changes, poor follow-through on customer service issues, and overlooking technical details, which resulted in inconvenience and, in some cases, additional expense for the customer.
Overall, this Longmont oil change business is regarded as providing thorough, efficient, and friendly service for many customers, earning repeat visits and positive word-of-mouth locally. However, critical reviews about significant service missteps and communication issues indicate that while the company shows reliability for many, attention to training and frontline customer support remains necessary for consistently strong reputation in the Longmont area.