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Abbey Flooring
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Abbey Flooring Reviews

Rated 4.1 based on 91 Reviews

210 Gallowgate, Glasgow G1 5DR

Flooring Contractors

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Published on
April 15, 2024
Last updated
April 15, 2024
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What Customers Are Saying About Abbey Flooring?

Trustguide extracts key phrases from reviews about Abbey Flooring and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Abbey Flooring's customers had a positive experience.

Positive
Neutral
Negative

Abbey Flooring Ratings

5

As of Based on 91 revies as of Apr 15, 2024

Abbey Flooring Score

As of Based on 91 revies as of Apr 15, 2024

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Customer Reviews

As of Apr 15, 2024, 91 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Abbey Flooring's publicly available reviews View source

Linda McGowan rated Abbey Flooring 5 stars
2 months ago
Beautiful rugs 🌟🌟🌟🌟🌟 excellent prices and customer service. Coloured patterned rug for bedroom £60 🌟Grey and white rug for living room £89🌟
Anna Fletcher rated Abbey Flooring 5 stars
2 months ago
Absolutely terrible company and horrific customer service. I purchased flooring for my kitchen from Abbey flooring who arranged fitting. Within 2 days the flooring was starting to lift and becoming baggy causing it to rip within 2 weeks the flooring was full of rips and baggy around all the edges. I contacted Abbey flooring with photographs telling them how the the flooring waste fit for purpose and in my opinion hadn't been fitted correctly. Abbey flooring didn't want to know and just kept stating it was fine when it left the shop and the fitting had nothing to do with them (even though they had arranged it and I was never even given the name of the company who had fitted it). They just kept telling me it must have been my fault as I was using it incorrectly. After getting absolutely nowhere with this company I made a claim with the Scottish courts and won my case. Its very easy to do I would recommend if anyone else is having the same issues with this company and getting nowhere to do the same.
Maddie McCrossan rated Abbey Flooring 5 stars
2 months ago
Brilliant company! Flooring is absolutely perfect, communication was great and done within a day. Can’t recommend enough. The shop staff and fitters were so lovely and done a fantastic job! Very happy customer!!!

Reviews Summary

Abbey Flooring appears to possess a disparate reputation based on collected customer reviews. While there are numerous accounts of exceptional service, including praise for quality flooring, competitive pricing, and commendable installation, the company also faces serious allegations regarding customer service and post-sale support. Positive reviews frequently commend the quality, range, and affordability of the products alongside customer-friendly support. A few customers even note exceptional attention to detail, expressing satisfaction with the willingness of staff to go beyond standard expectations. However, negative reviews center on issues such as improper installation leading to rapid degradation of the flooring, miscommunication concerning the product delivered vs. product ordered, and an alleged lack of accountability post-purchase. Given the polarity of experiences, Abbey Flooring's overall reputation seems contingent upon improvements in consistency within service delivery and aftercare.
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Frequently Asked Questions About Abbey Flooring

Does Abbey Flooring offer a range of flooring options?

Yes, Abbey Flooring has received positive feedback for offering a good range of quality and affordable carpets and flooring options.

What do customers say about Abbey Flooring's installation services?

Feedback is mixed; some customers praise the installation service for being quick and professionally executed, with fitters frequently going the extra mile. However, there are reports of poor installation quality, leading to damage shortly after fitting.

How does Abbey Flooring handle post-sale customer service issues?

Customer experiences vary; some find the post-sale service to be fantastic, while others have encountered significant difficulties getting the company to address and resolve issues related to incorrect product delivery and installation complaints.

About Abbey Flooring

Flooring Contractors
210 Gallowgate, Glasgow G1 5DR
Visit website
+441415529595
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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