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Aaron'S Touch Up & Restoration
Aaron'S Touch Up & Restoration

Aaron'S Touch Up & Restoration Reviews Summary

Upholstery | Dallas, TX

What do customers say about Aaron'S Touch Up & Restoration?

As of Feb 27, 2024, 42 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 27, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
42
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Aaron'S Touch Up & Restoration's customer reviews analysis

The reviews for Aaron's Touch Up & Restoration predominantly depict an organization that has earned a commendable reputation through skilled craftsmanship and quality service. The majority of customer experiences underscore a high level of satisfaction with the restoration and repair work, as well as a positive encounter with the professional staff. Clients consistently highlight the company's ability to rejuvenate and transform their furniture, and they often express intent to engage the company's services in the future. However, a shared concern touching on the billing process and delivery timing suggests some areas may benefit from improvement. The reviews frequently praise the restoration outcomes, while challenges with cost estimations and project timelines could affect the overall customer experience adversely.

Positive Feedback

Positive customer feedback for Aaron's Touch Up & Restoration is concentrated on a few key aspects of the business. Talented craftsmanship appears to be the cornerstone of the company’s service offerings, with numerous customers expressing admiration for the high-quality restoration and reupholstering work. The company's proficiency in handling a variety of materials - from wood to leather - further cements their skillset in versatility. Professionalism and responsiveness of the staff have garnered positive remarks, fostering a welcoming and supportive environment for clientele. The added conveniences of pick-up, delivery services, and the ability to handle business transactions electronically are particularly appreciated, enhancing the overall convenience and efficiency of the customer experience.

Concerns and Threads

Despite the overall positive feedback, Aaron's Touch Up & Restoration faces criticism in specific operational areas. The billing process has been flagged as problematic, with a customer experiencing an unexpected increase in price without a corresponding change in the scope of work. This incident points to potential issues in pricing transparency and communication. Additionally, project completion timelines appear to be an area of concern, with at least one customer indicating that the work took longer than expected. Delays and unpredicted extensions in delivery times could undermine the company's reliability from the customers' perspective.

Frequently asked questions about Aaron'S Touch Up & Restoration

Can Aaron's Touch Up & Restoration handle various types of furniture materials?

Yes, the company is skilled in working with a range of materials such as wood, leather, and fabrics, providing restoration and reupholstering services.

Does Aaron's offer any additional services like pick-up and delivery?

Aaron's Touch Up & Restoration offers conveniences such as furniture pick-up and delivery, enhancing the service experience for customers.

How transparent is Aaron's with their billing and pricing?

While many customers are satisfied with the services received, there are instances where concerns have been raised regarding pricing transparency and final billing. It is recommended to discuss the scope and cost of work in detail prior to engagement.

Recent customer reviews and testimonials for Aaron'S Touch Up & Restoration

Aaron'S Touch Up & Restoration
David Roork
5-Star
4 months ago
I've had Aaron's do a couple of restore jobs for me. A full reupholstering and refinish of a club chair and a complete refinish of a Stickley Bow Arm Morris chair. I'll be sending more work their way in the future. I can't believe how good the chairs look.
Aaron'S Touch Up & Restoration
Harry Sidhu
5-Star
4 years ago
Big shout out to the good people at Aaron's Touch Up Restoration for restoring our office furniture. I am obsessed with quality in my own work and hope for similar work when hiring others. That being said I was really apprehensive before beginning this project but right away I realized everybody at Aaron's feels the same way as I do, and they take a lot of pride in their craft. If you are looking for a furniture restoration company I would highly recommend contacting Aaron's in the Dallas/Addison area.
Aaron'S Touch Up & Restoration
Marina Foster
5-Star
5 months ago
Great service. I had less than 1 week turn around in my formal dining room table. Friendly profesional Highly recommend
Read all reviews

About Aaron'S Touch Up & Restoration

Upholstery

ATR is the top choice for furniture repair, refinishing, upholstery, and restoration in the Dallas/Fort Worth area. We perform high-quality work and love working with our clients. You will love every project from furniture reupholstery to cabinet refinishing.Our family-owned business employs skilled craftsmen with over 100 years of combined experience. We are trusted with family heirlooms and antiques. Our workmanship and materials are of the highest grade to create a piece you will enjoy for years to come. Let us show you why we’ve made an honest reputation for ourselves in the DFW metroplex.

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