The most common themes in reviews include professionalism, efficiency, and care in managing customers’ possessions during the moving and storage process. Many point out the staff’s friendly and helpful behavior, smooth organization, and effective communication throughout moves of all sizes, including cross-state relocations. However, the critical review signals inconsistencies in quality, particularly for longer-distance or complex jobs, with allegations of mishandling and poor claims response.
Overall, Zippy Shell is regarded as a reliable provider for removals and storage, with numerous positive testimonies supporting their reputation in New York City and potentially other areas. While the majority of feedback reinforces trust in the company’s team and process, prospective customers undertaking long-distance moves are advised to clarify procedures and insurance coverages upfront. Zippy Shell remains a recognized choice for moving and storage in the region.