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Zerorez Carpet Cleaning Houston Reviews

Rated 4.9 based on 918 Reviews

6529 Cunningham Rd Suite 2205, Houston, TX 77041, United States

Carpet Cleaning Services | Houston, TX

Published on
February 24, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the customer experience and reviews for Zerorez Carpet Cleaning illustrates a predominantly positive company reputation. Customers frequently commend the ease of scheduling, the effectiveness of the cleaning services—particularly for challenging white area rugs, pet stains, and upholstery—and the professional demeanor of the technicians. Positive customer experiences often emphasize the quick drying times, the eco-friendly and chemical-free cleaning process, and the transformative results on carpets and tiles. However, some customers note disappointment regarding the lack of deodorizers, which, while aligning with the company's no-soap, no-residue policy, has led to dissatisfaction for customers desiring a 'fresh house' smell post-cleaning.

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What Customers Are Saying About Zerorez Carpet Cleaning Houston?

Trustguide uses AI to extract key phrases from reviews about Zerorez Carpet Cleaning Houston and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Zerorez Carpet Cleaning Houston's customers had a positive experience.

Positive
Neutral
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Zerorez Carpet Cleaning Houston Ratings

5

As of Based on 918 revies as of Feb 24, 2024

Zerorez Carpet Cleaning Houston Score

As of Based on 918 revies as of Feb 24, 2024

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Customer Reviews

As of Mar 13, 2024, 918 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Zerorez Carpet Cleaning Houston's publicly available reviews View source

Kathryn Ashby rated Zerorez Carpet Cleaning Houston 5 stars
a week ago
From first call to our tech walking out the door, this Zerorez experience couldn't have been easier/better. Appointment set up right away, multiple very large white area rugs and white upholstered chairs cleaned in a short time. Couldn't believe how much dirt they removed. Everything dried quickly, unlike all other carpet cleaning services we've used. Customer service and tech were friendly and helpful. Will certainly be using you again and recommending you.
Seth Hoover rated Zerorez Carpet Cleaning Houston 5 stars
4 days ago
The carpet technician did an amazing job cleaning our upstairs carpet! Highly satisfied customers!!! Thanks guys!! Will call again and use these guys for all our carpet needs in the near future!
Stacey Homister rated Zerorez Carpet Cleaning Houston 5 stars
4 days ago
Let me start by saying that my technician was AWESOME! He was so knowledgeable and not pushy! I never knew that there was a drastic amount of knowledge I was going to learn about carpet! He explained to me the process and how the company does not use deodorizers. It never clicked to me until after the appointment when I asked him why my house didn’t smell like a fresh house” I have a dog and 3 birds and I hate smelling animals in my house. He reminded me that this company doesn’t use soap or deodorants for the cleanings. Now the carpets and the sofa is dry, they look good but I still have the animal smell in my house and I spent over $450 plus a $40 tip. I was hoping after it dried I would feel better. I have never had a carpet cleaning that didn’t use deodorizers and although I understand why they don’t use them because it causes a film on the carpet and sofa’s, I would rather have that then the smell. Like I stated, the technician was great, however, I wish there was a way to have a clean smell. Unfortunately, I will not be Rebooking for this reason. I also think the company should be transparent and tell the client that their home will smell the exact same once services are completed.

Frequently Asked Questions About Zerorez Carpet Cleaning Houston

Does Zerorez Carpet Cleaning use deodorizers or chemicals in their cleaning process?

No, Zerorez Carpet Cleaning utilizes a no-soap, no-residue cleaning process that avoids the use of deodorizers and harsh chemicals. This approach ensures a more eco-friendly service but may not leave behind a typical 'clean' scent.

How long do carpets take to dry after being cleaned by Zerorez?

Carpets cleaned by Zerorez are reported to dry quickly, but exact drying times can vary depending on environmental conditions and carpet type. Customers often note the speed of drying as a favorable aspect of the service.

Can Zerorez remove heavy pet stains and odors from carpets?

Yes, many customers have praised Zerorez for effectively removing heavy pet stains and odors. However, some customers have noted that although physical stains are removed, pet odors may persist due to the company's policy against using deodorizers.

About Zerorez Carpet Cleaning Houston

Carpet Cleaning Services

Experience the groundbreaking cleaning power of Zerorez Carpet Cleaning! Our patented cleaning technology called Zr water®, a high pH alkaline water, used in a hot water extraction method that cleans your carpet, tile, and upholstery better and without the use of harsh soaps or chemicals, leaving your home sparkling clean and fresh with Zero Residue! Need your area rugs cleaned too? Zerorez has a state-of-the-art rug cleaning facility with highly trained and certified rug cleaning specialists. Zerorez also has a commercial division to bring a healthy clean environment to the businesses of the metro Houston area. All technicians are certified, employed by Zerorez and require background checks before hire.

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How is this report generated

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