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YouGarden Reviews

Rated 3.9 based on 678 Reviews

Online Stores in Spalding

B1166, Holbeach Drove, Spalding PE12 0PP

Published on
July 28, 2025
Last updated
July 28, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of YouGarden's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About YouGarden?

Very pleased and will continue to order.

really good quality and packaged well.

plant is an excellent specimen.

arrived healthy and as described.

Cannot fault produce, or You Garden.

very pleased with their service.

good products, good customer service

sorted everything out superbly!

plants were good quality and a good size.

Trustguide extracts key phrases from reviews about YouGarden and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 28, 2025, 678 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of YouGarden's publicly available reviews View source

Richard Waters rated YouGarden 5 stars
2 months ago
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Very good experience from ordering to receiving the balance of my order. No real damage in transit, plugs generally of good quality. Hanging baskets arrived intact due to decent packaging just required watering and a bit of air. Very pleased and will continue to order.
Jane Gibb rated YouGarden 3 stars
2 months ago
I bought the Eaton mess collection X 2 and some phlox. Lovely wee plants, one of the calibrachos dint make the journey the other is beautiful. I didn't complain, unfortunately can't get it anywhere else. All of the other plants were really good quality and packaged well. They are growing on to be nice healthy plants.
M D rated YouGarden 1 stars
2 months ago
Plants arrived brown and mostly dead. Nothing near what was pictured. Seller said they picked a healthy one out to replace it and it was even worse. Now they ignore me. Totally disgusted with product and the seller.

Reviews Summary

Overall sentiment toward YouGarden’s plant delivery service is strongly positive, with most reviewers expressing satisfaction with both the quality of plants received and the company’s customer service. Reviewers consistently note timely delivery, careful packaging, and healthy specimens. A minority voice concern over receiving unhealthy plants and unhelpful responses, but these experiences appear isolated.

Common feedback includes praise for the condition and vitality of plants upon arrival, as well as responsive customer service that resolves issues efficiently. There is repeated mention of well-packaged orders, special member discounts, and consistent growth and thriving of delivered plants over time. Customers highlight specific positive experiences with staff, such as Rachel from customer service, underscoring the company’s emphasis on support and problem resolution.

Based on reviewer responses, YouGarden holds a reliable reputation as a dependable provider of online plant sales and delivery. In the UK gardening market, the company is regarded for its consistent plant quality, support, and value-driven deals, fostering repeat business and long-term trust among customers.
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Frequently Asked Questions About YouGarden

What is the typical condition of plants upon delivery from YouGarden?

Customers generally receive plants that are well-packaged, healthy, and true to description. Reviewers note that most orders arrive with plants intact, undamaged, and ready for immediate planting, although isolated incidents of damaged or unhealthy plants have been reported.

How does YouGarden handle customer issues or complaints?

YouGarden’s customer service team is frequently described as helpful and responsive. Reviewers mention that problems—whether related to delivery, product quality, or promotional offers—are resolved professionally and in a timely manner, sometimes resulting in replacement plants or changes to review ratings.

Are there special offers for repeat customers or members?

Yes, YouGarden provides a variety of special offers and discount codes for members. Many customers highlight the value of these deals, noting regular access to worthwhile discounts and a wide selection of products through the membership program.

About YouGarden

Online Stores
YouGarden is an online retailer specializing in the sale and delivery of garden plants, trees, and related horticultural products. The company serves gardening enthusiasts through its digital platform, offering a wide selection of flora, including potted plants, trees, hanging baskets, and seasonal collections delivered directly to customers’ addresses throughout the UK.

YouGarden operates by processing orders placed online, packaging plants securely for shipment, and employing a responsive customer service team to address queries, delivery updates, or concerns. Members benefit from special discount offers, and the company’s operations emphasize efficient order fulfillment, careful packaging to protect plants in transit, and ongoing engagement with customers for repeat purchases and product support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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