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Wren Kitchens
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Wren Kitchens Reviews

Rated 4.4 based on 149 Reviews

Retail Park, Great Western Rd, Glasgow G15 6RX

Kitchen Showrooms | Glasgow

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Published on
February 11, 2024
Last updated
March 13, 2024
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Reviews Summary

Evaluating the reviews for Wren Kitchens Glasgow reveals a dichotomous sentiment among customers. Positive feedback highlights the company's attentive customer service, with individual staff members like Rebeka and David receiving praise for their professionalism, patience, and ability to tailor designs to customer needs and budgets. Additionally, the showroom's planning assistance is commended for its effectiveness in delivering satisfactory end products. Conversely, there is significant discontent regarding the installation process, particularly with Wren's approved installers. Complaints of unprofessional workmanship, high costs, and a lack of accountability by Wren for their recommended contractors are recurring themes. Issues with material quality and post-sale management also emerge as points of criticism, suggesting a need for improvement in these areas to ensure a uniformly positive customer experience across all service aspects.

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What Customers Are Saying About Wren Kitchens?

Trustguide uses AI to extract key phrases from reviews about Wren Kitchens and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Wren Kitchens's customers had a positive experience.

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Neutral
Negative

Wren Kitchens Ratings

1

As of Based on 149 revies as of Feb 11, 2024

Wren Kitchens Score

As of Based on 149 revies as of Feb 11, 2024

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Customer Reviews

As of Mar 13, 2024, 149 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Wren Kitchens's publicly available reviews View source

ranjit prasad rated Wren Kitchens 1 stars
a month ago
Got a kitchen from WREN which was good until we decided to have WREN approved installer. Ross from WREN was fantastic and always helped when ever required but the installation process forced me to put 1 star. We paid for the installation charges around 4K for a 10K kitchen and were said the installers would charge extra max 1K for the extra work required. "Smart Install Electrical Contracts Ltd" arrived and give a quote around 5K. With less options we agreed with a bit of negotiation but the workmanship was totally un-professional. Had to escalate few times to WREN regarding installation but was said to deal with the installation team directly as WREN do not take responsibility for their approved installers. My advice WREN is good but stay away from there installers.
Nadiia Gorash rated Wren Kitchens 1 stars
5 months ago
I am very happy with the service I received from Wren. They listened to my needs and preferences, and created a beautiful and functional kitchen that suits my lifestyle and budget. The installation was done quickly and cleanly, with minimal disruption to my home. I love the final result. I would highly recommend them to anyone looking for a new kitchen.
Duncan Graham rated Wren Kitchens 1 stars
5 months ago
Very positive experience, David Chan of the Glasgow branch was very helpful and offered great insight into potential plans for kitchen. Highly recommend

Frequently Asked Questions About Wren Kitchens

Can I trust Wren's approved installers for kitchen installation?

While many customers have had positive experiences with Wren's design and customer service, there have been several reports of unsatisfactory encounters with Wren-approved installers. It's recommended to thoroughly review the terms of service and possibly consider independent contractors based on individual reviews and quotes.

What is the quality of the kitchens provided by Wren?

Many customers are happy with the design and function of their Wren kitchens. However, some have reported issues with material quality, such as damaged corners, scratches, and missing components. It's advised to inspect all items upon delivery and discuss any quality guarantees or policies with Wren Kitchens beforehand.

Is post-sale support from Wren Kitchens Glasgow reliable?

There is a mix of experiences with Wren Kitchens Glasgow's post-sale support. Some customers report high levels of satisfaction with customer care, while others suggest the showroom management may not be as helpful. It is advisable to clarify the after-sales support policy with Wren and keep records of all correspondence.

About Wren Kitchens

Kitchen Showrooms
Retail Park, Great Western Rd, Glasgow G15 6RX
Visit website
441416119503

At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen at the right price for you. We call this The Wren Way.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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