Mandarin Stone | Tiles & Flooring in Monmouth Reviews

Overall, customer sentiment towards Mandarin Stone’s tile shop is positive, with reviewers often pointing to beautiful products, knowledgeable staff, and responsive customer service. Many customers call out specific team members for their helpfulness and dedication, and repeat business is noted. Criticism, where present, centers mainly around delivery and rigid policy enforcement.

Frequent themes include the high quality of Mandarin Stone’s tiles, fair pricing, and consistent assistance provided by team members at locations like Monmouth. Customers highlight staff flexibility, expert advice, and showroom experiences. Challenges noted involved isolated incidents with delivery communications, as well as frustration over inflexible breakage replacement policies and delivery scheduling constraints.

Mandarin Stone’s reputation among customers, particularly in Monmouth and other UK areas, is built on product quality and staff expertise, though some operational challenges persist. Overall, Mandarin Stone is regarded as a reliable tile supplier with occasional shortfalls in logistics and after-sales flexibility.

Mandarin Stone is a tile retailer specializing in a variety of natural stone and porcelain tiles for residential and commercial use. The company operates through physical showrooms and an online ordering platform, offering products such as tiles, grouts, and adhesives.

Mandarin Stone manages customer transactions by supporting both in-store and remote sales channels. Orders are processed with scheduled delivery services, and support is provided via email and phone. The company maintains defined policies regarding breakages, returns, and customer service requests.