Wish HQ Reviews

The overall sentiment in these ten reviews for Wish is distinctly negative. Reviewers consistently note issues such as misleading product images, poor quality, and severe customer service shortcomings. Customers mention long-term dissatisfaction, switching to competitors, and significant frustration with returns and refunds. Criticisms are direct, pointing to a lack of communication and security concerns, with no positive experiences described.

Common feedback highlights concerns regarding bait-and-switch tactics, problems receiving correct items, counterfeit products, and a complicated refund process. Recurring themes include requests for sensitive personal information by support, unresolved security breaches, and difficulty reaching effective customer support. There are also specific complaints about international customers not being able to return products as advertised.

In summary, Wish's reputation is highly challenged based on this sample of reviews, with users citing product reliability, trust, and customer service issues as top concerns. Customers across the United States and Canada voice distrust in the platform’s practices and express intentions to discontinue further purchases.

Wish is an online retail marketplace offering a wide array of products such as clothing, accessories, electronics, and household items. The platform connects third-party sellers with global consumers through a digital storefront accessible via website or mobile app. Wish serves individuals seeking budget-friendly options and a diverse product catalog.

Wish operates as a marketplace by processing orders, payments, and shipping on behalf of independent sellers. The company utilizes automated customer support and standard e-commerce workflows, including product listing, order tracking, and refund handling. Most communication takes place through digital channels without live customer service agents.