Wine Com Inc Reviews

Overall sentiment for Wine.com is mixed, drawing from several significant complaints and a handful of positive remarks. Reviewers repeatedly mention issues with customer service—particularly around order fulfillment, response times, and unresolved issues. Some customers have reported lost orders, unexplained cancellations, and extended delays, despite polite agents. Conversely, a few contributors note positive interactions, especially related to staff hospitality at the warehouse.

Consistent themes in the reviews include dissatisfaction with how Wine.com's service processes online orders and manages communication. Negative patterns such as lack of timely updates, inability to resolve problems, and poor fulfillment appear in multiple accounts. For logistics, references to the warehouse environment, employee experience, and the range of products offered provide insight into the company’s scope, but operational issues and negative workplace comments are also noted.

Based on customer input, Wine.com’s reputation appears uneven in the wine and alcohol retail sector. While some aspects, like product diversity and occasional friendly staff interactions, leave a good impression, persistent challenges related to communication and internal operations affect trust, especially for online buyers in NYC and similar urban markets.

Wine.com is an online retailer specializing in the sale and delivery of wines, spirits, and other alcoholic beverages. The company operates via a digital storefront, allowing customers to place orders for home delivery, and it also manages a physical warehouse for product handling and logistics.

Operations at Wine.com include warehousing, order processing, and customer service. Goods are received at a loading dock and distributed from a large facility. Employees, including loading staff, assist with day-to-day logistics. The company manages transactions and interactions primarily online, with further support by phone and onsite order fulfillment.