Whatnot Reviews

What safeguards does Whatnot have in place against fraud and scams?

Whatnot has a system designed to protect users against fraud, including a trust and safety team and a purchase protection program. However, some users have reported incidents where these safeguards were not effectively implemented. Users are encouraged to thoroughly review seller profiles and item descriptions, and promptly report any suspicious activities or concerns to Whatnot customer support.

How responsive is Whatnot to customer service inquiries?

Response to customer service inquiries can vary. While some users report outstanding and quick support from Whatnot, resulting in issues being resolved within 48 hours, others have experienced difficulties in getting a response or reaching satisfactory resolutions to their problems. It is advised for users to provide complete details and evidence (if applicable) to facilitate a prompt response when seeking support.

What is the experience of sellers using Whatnot compared to other platforms?

Many sellers on Whatnot have noted the platform's easy onboarding process, its innovative live-streaming sales tool, and simple logistics support, such as provided shipping labels. Some sellers report moving their inventory from competing platforms like eBay to Whatnot due to better sales results. While the experience might demand more work, particularly in upselling, the consensus among positive reviews is that the platform offers a modern and dynamic environment for sellers.