Whatnot Reviews
Rated 2.8 based on 180 Reviews
Online Stores in US
US
Published on
January 18, 2024
Last updated
July 10, 2025
The overall company reputation of Whatnot based on provided customer reviews presents a mixed picture, highlighting several key areas that influence customer experience. On the positive side, many users tout the platform for its engaging buyer and seller experience, innovative live-stream functionality, and responsive customer support, with particular praise for the platform's potential to revolutionize the online marketplace. In contrast, some alarming issues are raised regarding trust and safety concerns, instances of fraud, and neglectful responses to serious complaints involving racism and unsatisfactory transactions. A recurring positive theme is the user-friendly interface that simplifies both buying and selling processes, often contrasting Whatnot favorably with competitors like eBay. However, a contradictory narrative exists where customers express significant dissatisfaction stemming from unresolved disputes, receiving defected items, lack of communication, and abrupt account blocking with no explanation, leading to a deterioration of social connections and trust in the platform.
Whatnot has a system designed to protect users against fraud, including a trust and safety team and a purchase protection program. However, some users have reported incidents where these safeguards were not effectively implemented. Users are encouraged to thoroughly review seller profiles and item descriptions, and promptly report any suspicious activities or concerns to Whatnot customer support.
Response to customer service inquiries can vary. While some users report outstanding and quick support from Whatnot, resulting in issues being resolved within 48 hours, others have experienced difficulties in getting a response or reaching satisfactory resolutions to their problems. It is advised for users to provide complete details and evidence (if applicable) to facilitate a prompt response when seeking support.
Many sellers on Whatnot have noted the platform's easy onboarding process, its innovative live-streaming sales tool, and simple logistics support, such as provided shipping labels. Some sellers report moving their inventory from competing platforms like eBay to Whatnot due to better sales results. While the experience might demand more work, particularly in upselling, the consensus among positive reviews is that the platform offers a modern and dynamic environment for sellers.
