westshorehome.com Reviews

WestshoreHome.com's company reputation presents a mix of customer experiences, with several areas impacting the overall perception. An analysis of customer reviews shows the company often delivers satisfactory installations with several clients praising the workmanship and professionalism of the staff. Customers frequently mention that technicians are on time, communicative, and diligent in their clean-up after project completion. Positive customer service experiences are also noted, with reports of company representatives being responsive, courteous and addressing issues beyond the initial purchase, such as post-installation follow-ups or repairs. However, a significant concern for many customers is pricing, which some find prohibitively high, especially when comparing material costs to perceived labor discounts. Additionally, there are instances where customers faced challenges regarding the installers' adherence to their preferences, leading to functional issues post-installation. While the response to issues has been prompt, such as recaulking or exchange of shower heads, the incidents point towards a need for a more attuned initial install process and transparent pricing.