westshorehome.com Reviews
Rated 4 based on 49 Reviews
Online Stores in UK
3 Crossgate Dr Mechanicsburg 17050-2459 US
Published on
January 18, 2024
Last updated
July 10, 2025
WestshoreHome.com's company reputation presents a mix of customer experiences, with several areas impacting the overall perception. An analysis of customer reviews shows the company often delivers satisfactory installations with several clients praising the workmanship and professionalism of the staff. Customers frequently mention that technicians are on time, communicative, and diligent in their clean-up after project completion. Positive customer service experiences are also noted, with reports of company representatives being responsive, courteous and addressing issues beyond the initial purchase, such as post-installation follow-ups or repairs. However, a significant concern for many customers is pricing, which some find prohibitively high, especially when comparing material costs to perceived labor discounts. Additionally, there are instances where customers faced challenges regarding the installers' adherence to their preferences, leading to functional issues post-installation. While the response to issues has been prompt, such as recaulking or exchange of shower heads, the incidents point towards a need for a more attuned initial install process and transparent pricing.
Customers can generally expect a high level of professionalism from West Shore Home's installation teams. They are reported to be punctual, communicative, and clean, often providing satisfactory installations and showing a willingness to address any questions throughout the process.
Several customers have raised concerns about the pricing being too high or not transparent, especially regarding the cost breakdown between materials and labor. It is recommended that potential customers seek a detailed quote and discuss all costs upfront to avoid surprises.
West Shore Home appears to take post-installation feedback seriously, with evidence of prompt responses to customer concerns, including return visits for repairs or adjustments. They offer attentive customer service and strive to address product-related issues even after considerable time has passed since installation.
