WestJet Reviews

Overall, customer sentiment toward WestJet Airlines is strongly negative, as reflected in the majority of recent reviews. Reviewers consistently mention dissatisfaction with the airline’s staff behavior, additional fees, uncomfortable seating, and issues with flight delays and cancellations. While one review details an exceptional experience with a particularly attentive crew, most others cite poor communication, inadequate service recovery, and rude conduct by staff as recurring problems.

The most prevalent themes include negative interactions with both in-flight and ground staff, forced checked baggage with extra fees, and difficulties with customer assistance, especially during irregular operations. Locations such as Los Angeles (LAX), Vancouver, and Toronto are specifically referenced in complaints, highlighting persistent concerns about the baggage check-in process and staff professionalism in these cities. Positive remarks are rare but do emphasize specific team members who went above and beyond, carving out isolated experiences of kindness.

Based on this feedback, WestJet Airlines currently holds a poor reputation among customers traveling in North America, particularly through major Canadian and U.S. routes. Issues with reliability and customer care outweigh sporadic praise for individual employees, eroding overall trust in the airline’s service standard. Travelers in these regions should anticipate mixed experiences, with negative outcomes prevailing.

WestJet Airlines is a commercial airline operating flights primarily within North America. The company provides scheduled air transportation services for passengers, connecting cities such as Vancouver, Los Angeles, Toronto, and Winnipeg. WestJet’s portfolio includes both domestic and cross-border routes to serve a wide range of customers.

WestJet Airlines operates through standard airport processes including check-in, baggage handling, and in-flight crew management. Customer service interactions occur during all stages of travel, supported by front-line staff and supervisors at airport terminals. The airline incorporates established industry practices for on-board safety and baggage regulations.