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London Stansted Airport Reviews

Rated 3.3 based on 37267 Reviews

Bassingbourn Rd, Stansted CM24 1QW

Airlines Stansted

Published on
August 1, 2025
Last updated
August 1, 2025

Reviews Summary

Overall sentiment for London Stansted Airport is mixed, with positive aspects such as cleanliness, organization, efficient security, and diverse food and retail options balanced by critiques regarding crowding and the arrival experience. Many reviewers praise the airport’s practical layout and services such as parking and transportation connections. However, some note delayed flights and walking distances to gates, highlighting operational challenges during peak times.

Common themes in reviews include efficient security screening, availability of multiple eateries and shops, and user-friendly parking options, including valet and shuttle services. Travelers mention convenient access to public transport, and a few highlight unique facilities like the prayer room and informative displays about airport history. Nevertheless, crowding, limited seating, noise, and the sometimes unorganized arrival or baggage process are recurring negatives, as is the perception of aggressive commercialism within the terminal.

London Stansted Airport is regarded as a major, functional air travel hub in the UK, notable for reliable security and a range of passenger services, though congestion and comfort issues remain areas for improvement. As one of the principal airports near London, it serves its purpose well but may not match the overall experience of other local airports.
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What Customers Are Saying About London Stansted Airport?

very organized, clean, and easy

operates at a top-notch level

impressively efficient

excellent

Very easy and convenient

the drop off location is very easy and helpful

clean and well organized

thoughtful and convenient touch

the experience was smooth

Great airport with lots of eating facilities

Trustguide extracts key phrases from reviews about London Stansted Airport and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of London Stansted Airport's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

London Stansted Airport Ratings

5

As of Based on 37267 revies as of Aug 01, 2025

London Stansted Airport Score

60%

As of Based on 37267 revies as of Aug 01, 2025

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Customer Reviews

As of Aug 01, 2025, 37267 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of London Stansted Airport's publicly available reviews View source

Vanja rated London Stansted Airport 4 stars
a week ago
I flew from London Stansted Airport and overall had a great experience. The airport is very organized, clean, and easy to navigate. Security control was super quick – even with the crowds, I passed through in under 10 minutes! There are lots of shops, restaurants, and places to grab snacks or souvenirs, which made waiting much more enjoyable. However, it can get very crowded, especially around check-in and boarding time. My flight was delayed, which is why I’m giving 4 stars instead of 5, and I also noticed that some gates are very far away – it took me almost 10 minutes to walk to mine! So make sure to check your gate early and be ready to move quickly. Overall, a very good airport for both short and long flights, just a bit busy – but well managed!
Robert Birkholz rated London Stansted Airport 5 stars
3 months ago
In my opinion, this is one of the best-organised airports in the UK. Considering its size and the volume of air traffic it handles every hour, it truly operates at a top-notch level. The departure area is well laid out, and the security checks are impressively efficient. On arrival, the layout is very convenient, with only a short walking distance to trains, buses, and parking facilities. When it comes to parking, there are plenty of options. If you're picking someone up, I highly recommend the Orange Short Stay — I've included a picture with pricing for reference. There's also a fantastic Meet & Drop zone, which is split into four sections for added convenience. For those parking in the Medium or Long Stay areas, the free shuttle buses provide smooth and regular connections to the terminals. A valet service is also available - it’s perfect if you're looking for a hassle-free option. I've tried all these services, and I can confidently say each one has been excellent. One more thing worth mentioning: around the airport, there are several informative displays detailing the history of the airport. If you have time to spare, they’re a great way to learn something new and make your wait more enjoyable. 😀
Jack Coughlan rated London Stansted Airport 5 stars
3 months ago
Very easy and convenient, our flight wasn’t delayed at all which meant we were able to wizz through security and head and have some breakfast while waiting for our gate to be announced. If nothing goes wrong you can arrive at the airport and be at your gate within 30mins. Lots of places to sit, especially downstairs where people don’t realise. This airport is the most convenient for me and the drop off location is very easy and helpful.

Frequently Asked Questions About London Stansted Airport

How efficient is security screening at London Stansted Airport?

Customer reviews frequently mention quick and efficient security checks, with some travelers passing through in under ten minutes even during busy periods. Planning ahead is still recommended, but security appears well-managed compared to other airports.

Are there sufficient seating and dining options available?

Reviewers note a good variety of restaurants, cafes, and shops to choose from, but also comment that seating in the main terminal can be limited and crowded, especially during peak travel times. Downstairs areas may offer more available seats.

What are the parking and transportation options at Stansted?

The airport provides multiple parking choices, including short, medium, and long-stay, with free shuttles, a valet service, and meet & drop zones. Rail and bus connections to central London and nearby cities are also available and recommended to book in advance.

About London Stansted Airport

Airlines
London Stansted Airport is a major international airport located near London, UK. It provides scheduled passenger and cargo air transport services, acting as a hub for both short-haul and long-haul flights. The airport features modern terminals with a wide range of retail and dining establishments available to travelers.

The airport operates with streamlined security checks, an organized departure and arrival process, and various parking solutions, including valet and free shuttle bus services. It offers access to rail and bus transport, self-service check-in options, and facilities supporting diverse passenger needs, such as prayer rooms and water dispensers.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.