Qatar Airways - JFK Airport Office Reviews

As someone who values high standards of service, I was extremely disappointed with my recent experience flying with Qatar Airways on Flight QR702 from New York to Doha on January 12, 2025. Qatar Airways is often praised for its luxurious service, but when things went wrong during my journey, I was met with a complete lack of empathy and support, leaving me deeply frustrated and disappointed. During the flight, I was burned by scalding coffee spilled by a member of the cabin crew, resulting in first-degree burns. The pain was intense, yet the crew provided minimal care and seemed completely indifferent to my situation. Despite being visibly injured and in discomfort, I was largely ignored for the rest of the flight. When I asked for further assistance, my concerns were dismissed, and I was left to suffer in silence. Upon arrival in Doha, the lack of support continued. I was treated with disregard by the ground staff, and when I sought medical help, the airport clinic staff mocked my injuries, which added to my distress. I was then stranded, unable to get rebooked onto my connecting flight for hours, despite having medical clearance to travel. It wasn’t until I reached out through social media that I was finally given any attention. At no point did anyone at Qatar Airways show any real concern for my well-being or even attempt to offer a meaningful resolution. What was particularly troubling, though, was the way I was treated as a solo traveler. The dismissive attitude I faced, coupled with the lack of empathy, made me feel invisible and disregarded, as if my distress wasn’t worth their time or effort. This wasn’t just about the inconvenience – it was about the emotional toll of being left in a vulnerable position without any clear support. My vacation, which was meant to be a time of rest and family bonding, was completely derailed. Instead of enjoying the sights and spending time with loved ones, I spent my days dealing with ongoing medical care for my burns. The emotional and physical strain from this experience was overwhelming, and what made it worse was the complete absence of any sincere apology or acknowledgment from Qatar Airways. What made the situation worse was how Qatar Airways failed to provide any genuine apology or show sincere remorse for the traumatic experience I went through. A simple, heartfelt apology or even a gesture of empathy would have gone a long way in easing the emotional toll of this ordeal. But instead, I was left feeling invisible, unimportant, and as if my distress did not matter. While Qatar Airways markets itself as a global leader in customer service, it’s clear that when things go wrong, their commitment to passengers falters. This experience showed me that the airline’s focus on luxury and comfort is only skin deep. When faced with a distressed passenger, there is no system in place to help or support them effectively. The lack of empathy and professionalism was truly shocking. For anyone, particularly those traveling solo, I urge you to think carefully before choosing Qatar Airways. When emergencies or unexpected situations arise, this airline may not be there to support you as they claim to be. It’s a painful reminder that customer service goes far beyond just a smooth flight – it’s about how an airline treats you when things don’t go as planned. Sadly, in my case, Qatar Airways failed to live up to the standards they boast about.

I love your service and I often use your airline but let’s me to tell you something. Today from NYC to TBS flight was cancelled (That is fine, all us always have emergency situations) but main problem is, when during this time I was in JFK airport , New York , ai was so confused, because I didn’t know what happened, because I didn’t got any Email be I was informed about this. I wanted to they, your employees to help me to what happened, why it was cancelled and when I could fly. They didn’t had any answers , even they didn’t tried to help me, because I didn’t had USA SIM card to call call centers. They given me some paper and told me, you can find number here and call by yourself. I tried to call but couldn’t because it was almost impossible I had not SIM card. After a while, they told me maybe you cancelled by yourself ticket and you don’t remember, and they made me mad. I don’t know what did you have like this employee, why they working there if they don’t welcome to help with people because this is his job. I was still stressed because I was first time and alone in huge city , and they didn’t help me anymore. I always had a hope Qatar was not just airline who was just selling ticket, it was more then airline when I was feeling save and take care. But now when I got this situation I am fell so uncomfortable and disappointed.