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Belfast International Airport Reviews

Rated 3.4 based on 5244 Reviews

Airlines in Crumlin

Airport Rd, Crumlin BT29 4AB

Published on
August 8, 2025
Last updated
August 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Belfast International Airport's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Belfast International Airport?

Easy I and easy out... and Easy Jet was on time!!!

The journey was very easy and quick

pleasantly quick

Lovely friendly staff.

efficient and well-organized

efficient airport with a smooth check-in

clean, easy to get around

staff are really pleasant and professional

friendly and efficient

Toilets are pretty clean without queues.

Trustguide extracts key phrases from reviews about Belfast International Airport and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 08, 2025, 5244 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of Belfast International Airport's publicly available reviews View source

Vinay Mehta rated Belfast International Airport 4 stars
a week ago
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Easy airport at 5 AM in the morning. Walked right up to the easyjet counter to deposit my bag. No wait. Short 3 minute walk to security. Took about 4 mins to get through security. Didn't have to take my electronics out. Compact duty-free shopping area, but still with a good selection... got lost in the whiskies... The food selection was quite nice, but as seems to be any airport... there are never enough seats for everyone traveling. All in all, a nice little airport. Easy I and easy out... and Easy Jet was on time!!!
Johno rated Belfast International Airport 1 stars
2 weeks ago
So much for the new security measures you need to remove tissues from your pocket doesn't seem much of an improvement I can see a lot more shops and eating places to walk through to get your gate. They should be honest and tell the public it's all about ripping you off charging inflated prices and making more profit not about customer service.
Abdulsalam Palakkat rated Belfast International Airport 4 stars
2 weeks ago
Travelled from Birmingham to Belfast and back. The journey was very easy and quick, only online boarding pass was examined. While traveling back to Birmingham found too busy in early morning in every where. Undergoing construction for improving the passenger journey. I was used bus services from and to Belfast. Duty-Free store offers a mix of global brands and local products, many food and beverage options are available.

Reviews Summary

Overall sentiment toward Belfast International Airport, as reflected in recent traveller reviews, leans positive, though there are noteworthy criticisms. Reviewers consistently highlight efficient security procedures, minimal wait times, friendly staff, and overall airport cleanliness. However, several travellers mention a lack of sufficient seating and issues with baggage claim, particularly regarding delays and unprofessional behavior from baggage staff. Commercial aspects, including high prices in shops and a perceived focus on retail over customer service, receive some negative feedback.

Common feedback includes smooth and quick security checks, helpful and pleasant staff, and easy airport navigation. Passengers frequently note the compact but clean facilities and adequate food and shopping options, especially after recent renovations. However, routine issues like limited seating, closed shops at night, and infrastructure under construction are recurring themes. Concerns about retail pricing and drop-off fees also appear in the context of other UK airports.

In summary, Belfast International Airport is regarded as a well-organized, convenient option for travellers in Northern Ireland, especially for domestic and short international flights. While most reviewers appreciate its efficiency and staff professionalism, persistent complaints about seating and baggage handling temper an otherwise solid reputation. The airport appears committed to ongoing improvement, contributing to generally favorable ratings among recent visitors.
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Frequently Asked Questions About Belfast International Airport

Is security at Belfast International Airport efficient?

Yes, multiple reviewers report that security processes at Belfast International Airport are typically smooth, quick, and efficient, with minimal queues and friendly staff. However, travelers should still allow extra time during peak hours.

Are there enough places to sit in the terminal?

Seating is a common concern among reviewers. While the airport has several dining and waiting areas, some passengers find there are not enough seats during busy periods, especially near the gates.

What shopping and dining options are offered at the airport?

The airport features a compact duty-free zone, global and local retail brands, and a variety of food and beverage outlets. Some shops and restaurants may close by 9pm, so late-night travelers should plan accordingly.

About Belfast International Airport

Airlines
Belfast International Airport is a regional airport in Northern Ireland providing domestic and international air travel services. The airport offers core operations such as passenger check-in, security screening, baggage handling, and access to a variety of shops, restaurants, bars, and duty-free outlets. It operates as a transit hub for multiple airlines serving the region.

The airport functions through a centralized terminal model with streamlined security procedures, self-service and staffed check-in counters, and digital boarding passes. Facilities are managed to maintain cleanliness and organization, with investment in ongoing renovations and infrastructure improvements. Services run throughout the day, with extended hours for security and select shops, although some amenities close early.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.