Vueling Reviews

Overall sentiment regarding Vueling Airlines is strongly negative based on recent customer reviews. Many reviewers detail issues such as flight delays, cancellations with uncertain compensation, poor customer service, and substantial additional charges, suggesting ongoing operational and support challenges. Across multiple interactions, customers mention difficulty reaching human support and dissatisfaction with both flight experiences and payment processes.

The most common themes include unresolved claims, communication barriers, and a lack of proactive problem resolution. Several customers describe experiences of being overbooked, denied boarding or compensation, or being subject to unexpected surcharges for baggage or ticket name changes. Operational failures at key locations like Barcelona, London, Amsterdam, and Málaga are referenced, and there are frequent reports of automated systems replacing real support agents.

Given the breadth and consistency of complaints, Vueling Airlines currently faces a poor reputation, especially for reliability and customer support in regions including London, Barcelona, Amsterdam, and Málaga. Reviewers are largely dissatisfied and caution others against choosing this airline.

Vueling Airlines is a low-cost airline operating commercial flights connecting various European destinations. The company provides air transportation services for both leisure and business travelers and uses an online and agent-based booking system. Flights are offered between major cities such as London, Amsterdam, Barcelona, and Málaga.

The company manages check-in, boarding, customer service, and baggage handling through a combination of digital channels, automated phone systems, and staffed airport counters. Ticketing options, baggage add-ons, and customer support are delivered via their website and physical airport locations. Communication with customers occurs through email, chatbots, and traditional phone support.